MGMT 182 Exam 2.0
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Reference checks can be completed through email or asking for a form to be completed, but it is also important to conduct a follow-up:
-letter
-interview with the applicant
-phone call
-site visit
phone call
All of the steps in the selection process are not followed in every instance, such as an accountant may not need to take which of the following?
-physical exam
-personality test
-math skills exam
-critical thinking skills test
-attention to detail exam
physical exam
What type of background check allows an employer to gather more in-depth information and learn about how an applicant performs and works with others?
-credit check
-peer review
-reference check
-E
-tenure check
reference check
There are two basic approaches to making a selection decision: judgment and which of the following?
-Intuition
-test scores
-what is best for the organization
-getting feedback from others
-relatedness
Intuition
The easiest part of the selection process is finding out:
-the applicant's work ethic, values and moral compass
-if the applicant has the right KSAOs.
-if the applicant will fit into the environment in the organization.
-what the applicant's core personality is.
-if the applicant is a team player.
if the applicant has the right KSAOs.
Establishing reliability and validity can be very time-consuming and requires some skill and knowledge in the field of __________ methods.
-testing
-statistical
-mathematical
-test compliance
-art
statistical
A pre-employment test provides a score or category that can be compared to data about employees that have been successful in the position and refers to which of the following?
-job relatedness
-job satisfaction
-job reliability
-applicant success rate
-applicant morale
job relatedness
Which of the following refers to a test's ability to predict how well a candidate will perform on the job?
-content validity
-construct validity
-job performance validity
-criterion-related validity
-performance validity
criterion-related validity
Under the FCRA, before obtaining ________, you must tell the applicant what you will use it for, secure their written permission, and certify compliance with your corporation.
-reference check
-background check
-colleague interviews
-surveys
-credit check of consumer report
credit check of consumer report
Before obtaining a credit report, employers should obtain which of the following?
-applicant's verbal permission
-FCRA permission
-HR permission
-applicant's written permission
-financial agency's approval
applicant's written permission
The two approaches to the screening process are manual screening and which of the following?
-outsourcing the screening process
-Apple's Tracking System
-Applicant Tracking System (ATS)
-HR tracking system
-automatic filtering
Applicant Tracking System (ATS)
Other criteria besides the job specifications can be used and are better suited to manual screening, such as embellishments, errors, layout, and which of the following?
-skills lists
-personality screens
-intelligence tests
-value alignment
-original and job-related cover letters
original and job-related cover letters
Reliability is usually expressed by which of the following?
-validity coefficient
-reliability value
-reliability coefficient
-RCR
-accuracy results
reliability coefficient
The impact of which of the following may lead to lower morale, damaged customer relations, lower productivity, and higher financial costs to the organization?
-unqualified candidates
-candidates with no work ethic
-untruthful candidates
-hiring the wrong person
-employee redundancy
hiring the wrong person
Which of the following is not a tip for creating and implementing an effective application process?
-use qualifying questions
-trying to complete an application to help identify glitches
-hire an outside agency to check for accuracy
-ask the applicant to sign a statement verifying that the information is true
-giving the applicant test hints to make the process faster
hire an outside agency to check for accuracy
Which of the following has recently been introduced into the process of reviewing resumes and cover letters?
-applicants' rights
-technology
-outside non-biased reviewers
-peer reviewers
-panel interviews
technology
Although some states have passed laws restricting employers from obtaining credit reports when making employment decisions, it may still be allowed if which of the following is true?
-The applicant admits to having overdue debts.
-The applicant is under 21 years of age.
-The applicant is asking the employer to do so.
-The applicant is seeking employment in a position that has access to cash or is responsible for financial recordkeeping.
-The applicant has multiple credit cards.
The applicant is seeking employment in a position that has access to cash or is responsible for financial recordkeeping.
__________ hiring is a legal concept and can result in a company being sued.
-Rushed
-Illegitimate
-Blind
-Negligent
-Lengthy
Negligent
The most common types of selection bias are first impression error, halo effect, devil's horns effect, similar to me error, different from me error, and which of the following?
-contrast error
-attraction error
-comparison error
-correlation error
-conflict error
contrast error
It is imperative to fill out an I-9 form for every applicant, which verifies his/her:
-age
-identity
-work history
-criminal history
-financial background
identity
Which of the following is the process of evaluating prospective employees for a specific job, based on valid and reliable job-related criteria?
-surveys
-reference checks
-talent selection
-interviews
-candidate reviews
talent selection
The degree to which a test is consistent and stable in measuring what it is intended to measure is which of the following?
-validity
-legal
-in-synch
-accurate
-reliability
reliability
Which of the following measure psychological characteristics such as personality, emotional adjustment, and interpersonal relationship skills?
-cognitive tests
-subjective tests
-personality tests
-objective tests
-logic tests
personality tests
Which of the following is expressed in terms of education, experience, KSAOs, and physical capabilities?
-characteristics
-job description
-job design
-job specifications
-job definition
job specifications
Which of the following is one of the four reasons that companies still make bad hires, despite the cost of making one?
-inaccurate information on applications
-HR often forgets the correct hiring protocol
-HR may be in a hurry just to fill a position
-HR often just fails to care about the cost of a bad hire
-HR automatically hires employee relatives
HR may be in a hurry just to fill a position
Talent analytics is designed to solve __________ issues.
-HR
-Training
-Business
-Employee
-legal
business
Which of the following functions to advise the instructor or design team how well the instructional program is completing the objectives as they progress?
-progress report
-design model evaluation
-formative evaluation
-continuous training evaluation
-learning impact analysis
formative evaluation
Which instructional design model involves preparation phase, iterative phase, and iterative development phase?
-SAM 1
-ADDIE 1
-ADDIE 2
-SAM 2
-Liner Model 1
SAM 2
Virtual instructor-led training is which of the following types of e-learning?
-asynchronous
-long-distance
-synchronous
-passive
-active
synchronous
If participants are involved in e-learning and do not have to all meet at the same time, it is which of the following?
-flexible e-learning
-self-paced e-learning
-time saver e-learning
-synchronous
-targeted e-learning
self-paced e-learning
Which of the following is a performance measure used to express the financial reward from the money spent on training and development?
-dollars from investment (DFI)
-return on investment (ROI)
-learning and development return (LADR)
-return from training investment (RFTI)
-training returns measurement (TRM)
return on investment (ROI)
Gathering data for the needs assessment is an important step in determining which of the following?
-training gap
-skills gap
-training cost
-employee attitude toward training
-employee interest
skills gap
Technological advances, such as mobile devices, can cause personal and work life to be blurred and create more cases of which of the following?
-Divorce
-Depression
-Promotions
-Burnout
-distraction
burnout
Which of the following is a term that infers that successful training occurs when the learner can retrieve and apply relevant past learning?
-transfer theory
-successful transfer theory
-relevance theory
-meaningful learning transfer
-cognitive theory of transfer
cognitive theory of transfer
Which of the following refers to a person's belief in his/her capacity to display behaviors necessary to carry out specific performance attainment?
-Self-reliance
-Self-belief
-Self-efficacy
-performance expectations
-Job position expectations
Self-efficacy
Which of the following is becoming more common as jobs and skillsets evolve and the job functions on a job description quickly become out-of-date?
-shorter shelf-life of expertise
-unemployment
-employee job market
-training and development firms
-limited knowledge
shorter shelf-life of expertise
Which of the following would an HR professional use to convince upper management to fund a new training initiative while expressing the financial return?
-return-on-investment (ROI)
-training assessment tool (TAT)
-cost-of-instruction (COI)
-investment-in-talent-development (IITD)
-employee training cost (ETC)
return-on-investment (ROI)
Which of the following is a linear instructional design model, developed in the 1970s and provides designers with a roadmap for creating training?
-ADDIE
-SAM
-DAP
-TMFE
-KEM
ADDIE
One of the levels of need in the needs assessment process is organizational and involves which of the following?
-whether performance deficiencies are due to a lack of KSAO's
-identification of who needs training
-identification of whether to conduct in-person or e-learning methods
-determining the appropriateness of training, given the company's strategy, resources, and leadership support for training
-identification of who conducts the training
determining the appropriateness of training, given the company's strategy, resources, and leadership support for training
Which of the following types of analytics describes "how can we make it happen?", but is only used in 10% of corporations?
-descriptive
-diagnostic
-predictive
-preventative
-prescriptive
prescriptive
Which of the following refers to training objectives that are linked to specific skills that the learner is expected to carry out identically on the job?
-Open skills
-Closed skills
-General skills
-Skill transfer
-Learning process
closed skills
Many talent development professionals believe that __________ occurs in only 10%-20% of the time after employees participate in a training program.
-Transfer of training
-Improvement
-Morale
-Productivity
-Boost in employee satisfaction
transfer of training
Which of the following is an occupation undertaken for a long period of a person's life and usually has the opportunity for advancement?
-Job
-Employment
-Gig or contract work
-Career
-workload
career
As an HR professional tasked with choosing a training method that can be done by employees off campus, you may want to offer which of the following?
-Phone coaching
-Chatbox coaching
-Messenger coaching
-Virtual coaching
-Coaching via email
virtual coaching
Which of the following can be designed to elicit the type of interaction desired in a classroom?
-Classroom size
-Classroom placement
-Position of the instructor
-Classroom layout
-Classroom activities
classroom layout
If an employee is instructed by a supervisor or an experienced employee while performing the actual job, it is which of the following?
-Performance method
-OJT
-Learn by doing method
-OJL
-Managerial method
OJT
Mary Broad and John Newstrom developed which of the following to show why the full transfer of learned skills to the workplace is crucial to an organization's growth and survival?
-transfer of training matrix
-workplace training equation
-training transference method
-transfer of on-the-job training
-training efficiency analysis
transfer of training matrix
There are some significant barriers to training within organizations, including resistance to which of the following?
-Making the necessary time to train
-Making employees train
-Choosing a trainer outside of the company
-new learning
-change
change
Which of the following is usually conducted by a professional who offers advice on issues such as time management, effectiveness, communication skills, organizational politics, and other areas?
-Coaching
-Mentoring
-Training
-Development
-shadowing
coaching
The 2017 State of the Industry Report states that next-generation __________ is a top research subject and trend.
-Technology
-Training
-E-learning
-Learning
-e-processing
e-learning
Which of the following is the degree to which a test measures what it claims to measure?
-validity
-reliability
-construct validity
-valid measurement
-scope
validity
An I-9 verification can be submitted to the federal government by using which of the following?
-E-Verify
-ID-Verify
-Employees-Verify
-People-Verify
-HR-Verify
E-Verify
The Big Five personality factors are extroversion, agreeableness, neuroticism, openness to experience and which of the following?
-quickness to anger
-conscientiousness
-eager to work
-easily distracted
-willingness to learn
conscientiousness
Distribution errors occur when the appraiser tends to rate everyone the same way and falls into three categories: strictness, leniency, and which of the following?
-with prejudice
-central tendency
-contrast error
-similar-to-me error
-attachment basis
central tendency
One of the trends in performance management is that employees want:
-transparency
-more money
-better working environments
-more perks
-longer breaks
transparency
Self-evaluation can be an enlightening time of which of the following?
-reflection
-re-thinking one's job situation
-regret
-satisfaction
-disappointment
reflection
Which of the following forces managers to evaluate employees against each other, instead of comparing to an objective performance standard?
-calibration
-forced ranking
-coerced ranking
-idiosyncratic ranking
-personal ranking
forced ranking
Which of the following is a performance evaluation method in which each employee is rated according to specific characteristics?
-grading scales
-critical incidents
-employee ratings
-rating scales
-All of the above are correct
rating scales
Instead of relying on annual or semi-annual performance appraisals, companies are transitioning to ongoing feedback and which of the following?
-rating scales
-virtual testing
-coaching
-anonymous ranking
-peer ranking
coaching
In the past, a supervisor would oversee five to six employees, but now it is not uncommon for a supervisor's __________ to be as many as twenty-five employees.
-span of control
-team
-sphere of control
-employee pool
-limit
span of control
One of the first instances of rating systems being used can be traced to:
-the Industrial Revolution
-World War I
-the Liao Dynasty
-Robert Owens' cotton mills
-the Wei Dynasty
the Wei Dynasty
Which of the following requires managers to rate employees into three to five categories, such as excellent, good, and poor?
-contrast ranking
-categorical ranking
-bell curve ranking
-forced ranking
-limited ranking
forced ranking
Instead of conducting annual performance evaluations, Adobe implemented which of the following?
-check-ups
-frequent check-ins
-monthly performance evaluations
-bi-annual performance evaluations
-quarterly performance evaluations
frequent check-ins
Which of the following refers to a process in which a group of managers meets to discuss the performance of employees and reach an agreement on earlier assigned appraisal ratings?
-calibration
-agreement principle
-bias reducing principle
-collaboration
-teamwork analysis
calibration
A 360-degree performance appraisal is a comprehensive review that gathers feedback from a __________ of the employee's touchpoints.
-few
-wide span
-select group
-anonymous
-limited scope
wide span
A problem with peer evaluations is that when a peer or team members evaluate each other, there could be:
-a lack of subjectivity
-animosity
-bias
-hurt feelings
-corporate issues
bias
It can be very insightful, and a supervisor may learn how he or she is perceived if they are evaluated by which of the following?
-their supervisor
-their peers
-a customer
-the company's owner
-their subordinates
their subordinates
Behaviorally anchored rating scale (BARS) may be more accurate than rating scales and uses behavioral or __________ statements.
-rock
-anchor
-stationary
-lead
-feedback
anchor
Netflix has developed __________ tenets of their approach to managing talent.
-three
-four
-eight
-seven
-Five
five
People often feel that performance reviews are which of the following?
-unfair
-fun
-easy
-done too often
-always accurate
unfair
Performance appraisals have traditionally been carried out by supervisors because they are the best capable of which of the following?
-being objective
-being unbiased
-having the time to be thorough
-assessing the employee's job performance
-being honest
assessing the employee's job
The first step in the Management by Objectives (MBO) is which of the following?
-implementing
-cascading to department goals and metrics
-defining organizational goals and metrics
-giving feedbacks
-looking for corporate loopholes
defining organizational goals and metrics
Thorndike's article "A Constant Error in Psychological Ratings" identified which of the following?
-halo effect
-recency effect
-contrast error
-horns effect
-consistency effect
halo effect
GE was well known for their forced ranking system that was given which of the following names?
-shake and bake
-rate and skate
-rank and yank
-snooze you loose
-calibrate and evaluate
rank and yank
Which of the following is a process that usually occurs annually or semi-annually in which employees are assessed according to their job requirements?
-performance management
-interviews
-performance appraisals
-employee tests
-promotion
performance appraisals
Attribution error and ________ are the two major types of bias common in performance appraisal processing.
-rater error
-halo error
-social complexity error
-conflicting opinion error
-knee-jerk error
rater error
In order to perform at or above expectations, the expectations must be:
-high
-low enough to be easily achieved
-made clear
-ever-changing
-stable
made clear
Which of the following corporations transformed its ten-year-old annual performance review system with a new program that spread employee goals throughout the year and included more frequent feedback?
-Sears
-REI
-Rolex
-IBM
IBM
Other criteria besides the job specifications can be used and are better suited to manual screening, such as embellishments, errors, layout, and which of the following?
-skills list
-personality screens
-intelligence tests
-value alignment
-original and job-related cover letters
original and job-related cover letters
The impact of which of the following may lead to lower morale, damaged customer relations, lower productivity, and higher financial costs to the organization?
-unqualified candidates
-candidates with no work ethic
-untruthful candidates
-hiring the wrong person
-employee redundancy
hiring the wrong person
Which of the following can be avoided through a prospective employer conducting background checks, drug testing, and reference checks?
-negligent hiring
-low productivity
-low morale
-low profits
-proactive hiring
negligent hiring
If you take a computer skills test today and take the same test next week, you should have consistent scores, known as which of the following?
-inter-rater reliability
-content validity
-same skills reliability
-test-retest reliability
-consistency coefficient
test-retest reliability
There are five basic types of interviews: unstructured, structured, situational, panel interview, and which of the following?
-video
-one-way
-simulations
-phone
-modern
simulations
The two approaches to the screening process are manual screening and which of the following?
-outsourcing the screening process
-Apple's Tracking System
-Applicant Tracking System (ATS)
-HR tracking system
-automatic filtering
Applicant Tracking System (ATS)
The steps in the talent selection process begin with the submission of application/resume and ends with which of the following?
-medical and drug screening
-conditional job offer
-background check
-hiring offer
-Interview
hiring offer
There are two basic approaches to making a selection decision: judgment and which of the following?
-intuition
-test scores
-what is best for the organization
-getting feedback from others
-Relatedness
intution
What type of background check allows an employer to gather more in-depth information and learn about how an applicant performs and works with others?
-credit check
-peer review
-reference check
-e
-tenure check
reference check
_________ hiring is a legal concept and can result in a company being sued.
-Rushed
-Illegitimate
-Blind
-Negligent
-Lengthy
negligent
Before obtaining a credit report, employers should obtain which of the following?
-applicant's verbal permission
-FCRA permission
-HR permission
-applicant's written permission
-financial agency's approval
applicant's verbal permission
A question to avoid during an interview is which of the following?
-What are the characteristics you would look for in an applicant for this job?
-What are your goals as a member of our organization's team?
-Are you willing to undergo trainings as needed for the position?
-Why are you leaving your current job?
-How many sick days did you take last year?
How many sick days did you take last year?
Before interviewing applicants, you should develop a list of questions and make sure that all questions are which of the following?
-job related
-open-ended
-objective
-subjective
-Personal
job related
The easiest part of the selection process is finding out
-the applicant's work ethic, values and moral compass.
-if the applicant has the right KSAOs.
-if the applicant will fit into the environment in the organization.
-what the applicant's core personality is.
-if the applicant is a team player.
if the applicant has the right KSAOs.
The primary consideration when choosing what to include in the selection process is whether the selection procedure is:
-in-line with company procedures
-legal
-mandatory
-low cost
-job related
job related
Which of the following describes a process of deciding what training is designed to accomplish and assists to ensure that it will be positively received by employees and that transfer of training will take place and produce positive results?
-training assessment
-needs assessment
-ROI
-training evaluation
-strategy assessment
needs assessment
Performance deficits may not always result from a lack of training but instead maybe a lack of which of the following?
-basic skills/abilities
-patience
-time
-funds
-employee motivation
employee motivation
The most common types of tests that instructional designers perform to determine whether their content and courses may be successful are beta tests and which of the following?
-design tests
-final tests
-content accuracy tests
-learning outcomes tests
-pilot tests
pilot tests
Employers can assess the skills of employees before and following training by using which of the following?
-learning management system
-training management system
-training scorecard
-learning assessment score
-results assessment system
learning management system
The most important question to during a needs assessment is which of the following?
-What training is needed?
-Who should receive the training?
-Is this a training problem?
-Who should receive the training?
-Who will conduct the training?
Is this a training problem?
Dr. Elisabeth Kubler-Ross is known for developing a model for understanding how people react to major changes, which is used to forecast people's reactions and help them adapt to them, also known as which of the following?
-The Evolution Curve
-The Change Curve
-The Resistance Curve
-The Curve of Resistance
-The Curve of Reaction
The Change Curve
Which of the following assessments focus on personality types and how people act, react, communicate, make decisions, and solve problems?
-social
-psychological
-emotional
-physical
-spiritual
psychological