S&L ACCREDITATION

What are S&L's Core Values?

Belonging
Togetherness
Simplicity
Fabulously Fun Times
Care

What time does S&L Colchester close on Mondays, Tuesdays and Sundays?

10pm

What time does S&L Colchester close on Wednesday's and Thursday’s?

What time does S&L Colchester close on Friday's and Saturday's?

2am

What time does S&L Colchester kitchen open Sunday to Friday?

12pm

What time does S&L Colchester kitchen open on Saturday's?

10am

What time does S&L Colchester's Kitchen close Monday to Sunday?

9pm

What are the Meerkat Signals? (The atmosphere 4 simple checks)

in other words, how do we make the best atmosphere for our guests?

Volume? is it too quiet or too loud?

• are people shouting?

• are they having conversations?

Venu expectations:

• are the tables clean? entrance/outside?

• are toilets clean? sparkling? clutter free?
  
  Temperature levels:

• are coats on?

• are customers using menus as fans?

• how is the team feeling?
  
  Creating the atmosphere

• fairy lights

• candles

Finish the sentence, Everyone is a ____?

Host

What are S&L's 5 Golden Rules?

Ice: the only thing that belongs in the ice is ICE!! don't leave scoops, spoons, measures in ice (take out immediately with a scoop) please don't use your hands😇
Backs: always announce yourself when walking down the bar (spatial awareness)
Bungee: always wash equipment after it's been used
Glasses: always be mindful of where you're putting your hands or grabbing glasses. NEVER TOUCH THE RIM OR PLACE YOUR HAND OVER THE GLASS WHEN SERVING!
Boomerang: once you use something, always put it back!!

How much are Bottomless Brunches Sunday to Friday until 5pm?

£35.45

How much are Bottomles Brunches Sunday to Friday from 5pm?

£36.45

How much are Bottomles Brunches on Saturdays until 5pm?

£37.45

How much are Bottomles Brunches from 5pm on a Saturday?

£38.45

How much is a Themed Bottomless Brunch until 5pm?

£39.95

How much is a Themed Bottomless Brunch from 5pm?

£40.45

How do you process allergies on the till?

Press the small red allergens button in the left corner (next to where you would press half pints etc)
press S&L Colchester
Scroll to desired meal or drink item and look for what it contains.

How do you put through a non-gluten containing item?

Press NCGI item

What do you do if someone asks for Angela?

Subtly let the customer know that you've understood the protocol.
Call for or Find Manager who will proceed to get customer help.

How do you make a latte using the coffee machine?

Pre-heat mug

Press expresso shot

Steam the milk

Place a napkin on a coffee plate

Add 2 brown sugars as well as a spoon

How do you make an Americano using the coffee machine?

Pre-heat mug

Press Americano

Place on coffee plate with a napkin

Add 2 brown sugars and a spoon

How do you serve milk with an Americano?

In a seperate pot

How do you make a Cappucino on the coffee machine?

Pre-heat mug

Press expresso shot

Steam the milk and make frothy

Place a napkin on a coffee plate

Add 2 brown sugars as well as a spoon

How do you present a Tea?
what sugars do you use? what do you put on the tea plate?

White sugar x2
Napkin
Spoon

What sugars go with the rest of our coffees?

Brown sugar

What is S&L's Sites Age Policy?

No Under 18's In the venu after 8pm
Challenge 25

If a guest has a milk allergy but orders a coffee, what process would we follow?

Treat all allergies as serious and confirm with the guest that it is an allergy. Avoid cross-contamination by using clean equipment. We do not have a milk alternative. Communicate clearly to the team that it is an allergy order and follow company allergen procedures, involving a manager if required. Always prioritise safety over speed.

How do you make a Hot Chocolate?

Pre-heat mug

One - two scoops hot chocolate in cup

mix with hot water

Steam milk

Add milk

Present as required

What is S&L's Bacon Cheeseburger Burger Set up?

Mayo
Pickles
Patty x2
Cheese Slice
Bacon x2
BBQ Sauce
Cheese Sauce
Lettuce
Burger Bun

How do you split a bill?