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PSIRT case handling: Step 1
Receive the vulnerability notification
PSIRT case handling: Step 2
Identify the owning product development group and assessment resources
PSIRT case handling: Step 3
Validate that the report is credible
PSIRT case handling: Step 3 if you can't reproduce it
Work with the reporter: request more info, confirm their environment
PSIRT case handling: Step 4 (report is credible)
Assess impact, identify resources, and schedule the fix
PSIRT case handling: Step 5
Commit to the remediation timeframe, resources, and public reporting format
PSIRT case handling: Step 6
Notify all customers at the same time, on the date the fix is available
Receive the vulnerability notification
PSIRT Step 1
Identify the owning product development group and assessment resources
PSIRT Step 2
Validate that the report is credible
PSIRT Step 3
Assess impact, identify resources, and schedule the fix
PSIRT Step 4
Commit to the remediation timeframe, resources, and public reporting format
PSIRT Step 5
Notify all customers at the same time, on the date the fix is available
PSIRT Step 6