Purpose of Communicator
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9 Terms
Position Purpose
The Communicator provides complaint handling and dispatches calls for service for the Waterloo Regional Police Service (WRPS) using police computer systems, phone, and radio systems as the Primary Public Safety Answering Point (PPSAP) for the Regional Municipality of Waterloo's 911 telephone system.
WRPS
Waterloo Regional Police Service
PPSAP
Primary Public Safety Answering Point
STAR
Situation
Task
Action
Result
STAR (S)
Situation describes the specific situation, so…
When? Where? Who?
Provide context
What problems did you solve
STAR (T)
Explain the task that you had to complete or the challenge you had to face.
What needed to be done?
What were the expectations and deliverables?
STAR (A)
Describe the specific action(s) that you took to complete the task or accomplish the challenge.
What specifically did you do?
How did you do it?
What tools did you use?
STAR (R)
What happened as a direct result of the actions you took?
What was the result?
What did you produce?
What was the impact and reaction?
STAR in order
Situation describes the specific situation, so…
When? Where? Who?
Provide context
What problems did you solve
Explain the task that you had to complete or the challenge you had to face.
What needed to be done?
What were the expectations and deliverables?
Describe the specific action(s) that you took to complete the task or accomplish the challenge.
What specifically did you do?
How did you do it?
What tools did you use?
What happened as a direct result of the actions you took?
What was the result?
What did you produce?
What was the impact and reaction?