​Section 2: The Importance Of Excellent Customer Service

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4 Terms

1
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  • ​#1. Happy customers will use the business again.


  • Customer retention is cheaper than customer acquisition.


2
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  • ​#2. Happy customers will recommend the business to others.


  • This helps the business save money on trying to find new customers.


3
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  • 3. Happy customers will leave positive reviews online.


  • This helps the business increase sales conversions because reviews = trust.


4
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  • 4. Happy customers pay more.


  • It has been proven customers will pay more for outstanding service.