SHRM - Managing a Global Workplace

Internal Grievance

a formal complaint raised by an employee inside an organization regarding unfair treatment, policy violations, harassment, or a breach of an employment contract

Global Integration (GI)

globalization strategy that emphasizes consistency of approach, standardization of processes, and a common corporate culture across global operations

Global Organization

an entity such as a business, non-profit, or govt. coalition that operates, has offices, or delivers services across multiple countries

Subsidiaries

a company that is owned or controlled by a larger company, known as a parent or holding company

Redeployment

process of moving employees to a new job, location, or purpose instead of terminating or removing them

Globalization

status of growing interconnectedness and interdependency among countries, people, markets, and organizations worldwide

Repatriation

process by which an employee returning from international assignments reintegrate into their home country’s culture, conditions, and employment

Expatriate (expat)

a person who lives and works outside their native country

Identity Alignment

extent to which diversity is embraced in management of people, products/services, and branding

Local Responsivess (LR)

adapting to the needs of local markets and allowing subsidiaries to develop unique products, structures, and systems

Multinational Enterprises (MNEs)

organizations that own or control production or service facilities in one or more countries other than the home country

Process Alignment

extent to which underlying operations such as IT, finance, or HR integrate across locations

Greenfield Operation

building a new operation from the ground up

Brownfield Operation

repurposing an existing unused facility

Turnkey Operation

creating a new entity - by purchasing an already existing operation

Nearshoring

business strategy where a company moves its work, services, or manufacturing to a neighboring or nearby country

Onshoring

relocation of business processes or production to a lower-cost location inside the same country as the business

Offshoring

Method by which an organization relocates it’s processes or production to an international location, primarily to lower operational and labor costs

Outsourcing

process by which an organization hires third-party vendors to provide selected services instead of hiring new employees

Geocentric

headquarters and subsidiaries are participants in a network, each contribute (a team way) ex: car manufacturing because the parts are all made in different countries

Polycentric

subsidiaries are allowed a large measure of independence ex: coca-cola using different sugar in Mexico vs the US

Ethnocentric

headquarters maintains tight control over subsidiaries “one best way” ex: Starbucks using the same cups and lids internationally

Regiocentric

subsidiaries are grouped into regions (such as Europe or North America) ex: McDonald’s menus being different in Hawaii and Dubai to cater to locals

Short Term Assignee

on assignment for less than a year but more than a few weeks

International Assignees (IA)

expatriates on full relocation assignments 1-3 years

Just-in-time-expatriates

contract workers hired for a single assignment

Globalists

spend their entire careers on international assignments

Commuters

travel across a country border for work regularly

Upstream vs Downstream

Upstream: decisions are made at the headquarters level Downstream: decisions are made at the local level

International Strategy

export products/services to foreign countries but the products/services and strategies are developed in the home country

Multi-domestic Strategy

business approach where a company treats each region as a separate unique market and tailors it’s products to fit local cultures

Transnational Strategy

subsidiaries are allowed to adapt global products and services to local markets

Global Strategy

a company’s plan to expand, operate, and compete across international borders by treating the world as a single unified market

Localization Strategy

a company’s plan to adapt it’s existing products, content, and services to fit the language, culture, and laws of a specific country or region