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Goal
something to be achieved in a specified timeframe
SMART goal
Specific
Measurable
Attainable
Realistic
Timely
Strategic Plan
a plan designed to achieve long-term goals of an organization as a whole
Tactical Plan
plan involving activities needed to implement strategic plans defined by senior management
Operational Plan
a plan that defines day-to-day tasks and activites that employees must perform to meet company goals
Contingency Plan
a backup plan that outlines alternative courses of action to take if other plan prove unproductive or circumstances beyond control change
Market Research
gathering and analyzing information to help make sound marketing decisions
Primary Research
first-hand research conducted by researcher, either someone in the organization or an outside agency that provides the market research
Secondary Research
data already collected and recorded by someone else and others can use it
Competition
two or more businesses attempting to attract same customers
Competitive Analysis
a tool used to compare the strengths and weaknesses of a business with those of competng businesses
Revenue
money that the business makes from goods and services it sells; also called income or sales
Sales Forcast
prediction of future sales based on past sales and market analysis for a specific period of time; also called projection
Managment Information System (MIS)
an integrated system of computer hardware and software that gathers information and presents it in manner to be used in the decision-making process
Strategic Plan
Designed to achieve long-term goals of an organization as a whole
Strategic Planning Process
Review Mission and vision statements
Establish organizational goals
Conduct situation analysis
Formulate strategic plan
Mission Statement
organization’s message to customers about why businesses exists
Vision Statement
what businesses aspires to accomplish
Business Plan
a written docuement that describes a business, how it operates, and how it makes a profit
Planning Tool
an instrument that guides plan into action; SWOT Analysis
SWOT Analysis
identification of organization’s strengths, weaknesses, oppurtunities, and threats
PEST Analysis
evaluation of political, economic, social, and technological factors in a certain market or geographic region that may affect success of business
Tactic
a strategy or action planned to reach end goal
Budget
a financial plan that relfects anticipated revenue in numerical terms and shows how it will be allocated in operation of businesses
Schedule
a plan that identifies time and resources needed to complete tasks and activities
Policy
a set of rules and regulations that guide the decision-making process
Procedure
a description of how to complete a task and how a policy will be applied