Recruitment and selection

Recruiting externally

Access a wider pool of applicants → find skills missing within the business → improve expertise and performance → potentially increase productivity.

Promoting internally

Existing employees already understand the business → less induction is required → the vacancy may be filled more quickly → recruitment costs and disruption may decrease.

Full-time employees

More working hours and continuity → suitable for businesses with consistent workloads → greater availability of staff → more reliable service.

Part-time or temporary employees

Match staffing to busy periods → reduce unnecessary labour costs during quiet periods → improve flexibility → profit may increase.

Poor selection

Recruit an unsuitable employee → mistakes and supervision needs increase → productivity falls → additional recruitment and training costs may arise.

Evaluation chains-Recruitment and selection

External recruitment offers new skills but usually involves greater uncertainty about the applicant's suitability.

Internal recruitment can motivate existing employees, but it may leave another vacancy to fill.

Temporary staffing is useful when demand fluctuates, but a lack of experience or continuity may affect service quality.