Unit 9

Activity based management (ABM)

reviewing processes to remove activities that don't add value

Computer aided design (CAD)

software that helps design products through 2D/3D modelling and developing diagrams for products and their component parts

Computer aided manufacturing (CIM)

the integration of CAD with CAM software programs that connect

Critical path

the sequence of tasks that will take the longest time to complete

Enterprise resource planning (ERP)

software that manages key functions in a company through a shared database

Gantt chart

a planning tool that measures progress
can show what tasks are being worked on/what stage they're in

Just in time inventory management (JIT)

supplies are ordered and delivered just in time to go into the production line

Lean manufacturing

how a company can produce a product as quickly as possible by using the least amount of resources

Made to order

where a company solicits individual orders and produces products to the required specifications of a customer

Mass customization

tailoring a large volume of products to meet needs of customers

Mass production

manufacture a lot of similar goods efficiently

Operations management

how a company creates goods for customers through effective management of resources and processes

Productivity

examines efficiency of operations to transform inputs into outputs

Program evaluation and review technique (PERT)

a planning tool that considers the tasks involved and the relationship between tasks

Supply chain management

managing the logistics for a product from sourcing its raw materials all the way to delivering the finished product to customers

Total quality management (TQM)

a continuous process to improve product quality and customer satisfaction

what makes it hard for a company to innovate

leadership, established cultures/procedures, short term focus

why are some companies more successful at innovating

entrepreneurial mindset, smaller, more flexible, risk taking is rewarded

what is improved productivity

using less inputs to make same number of outputs
use same number of inputs for more outputs

how to improve productivity

efficient production process, waste reduction, improve quality, government support

what does operations planning involve

looking at where you operate, how facilities are laid out, produce directly or outsource

3 common layouts for manufacturers

product line, process/functional, fixed position

reasons for outsourcing

reduce/control costs, gain access to expertise/tech, free internal resources

ultimate goal for efficient production

lowest possible cost, timely, acceptable quality

factors in operations control

purchasing materials, inventory management, production process, quality

considerations in selecting a supplier

reliability, quality, logistics

3 types of production processes

made to order, mass production, mass customization

how can companies be proactive with quality

set standards, train employees, plan for inspections

how can companies be sustainable through supply chain process

supply chains touch multiple continents
companies take responsibility

4 steps in PERT

identify tasks, estimate time for each task, sequence tasks, identify path

what does gantt chart show

what tasks are being worked on and what stage they're in
actual progress

what do investments in research and development lead to

launch/improve products, increase production, improve quality, focus on security

what is the goal of lean manufacturing

make high quality goods at lowest cost

ways tech is used in operations

computing, manufacturing, operations management