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"S" corporation
a form of business ownership that limits personal liability and offers a lower rate of taxation; profits go directly to stockholders who pay taxes as individuals, avoiding the problem of double taxation on corporate profits
Sole proprietorship
a form of business in which the business is owned by one person
Partnership
a form of business ownership that offers lower tax rates but does not offer limited liability
Open/closed corporation
a form of business ownership that offers limited liability but does not offer lower tax rates
Appendices
segments to the end of the primary document that includes supporting information
Articulation
speaking distinctly and clearly and pronouncing words precisely; important in order to communicate exactly what you are trying to say to others
Nonverbal cues
communication that involves the use of gestures, rather than the use of words (facial expressions are the most important aspect)
Flowchart
a graphic that is considered textual (text-oriented) because of the content presented in words and numbers; a common example is an organization chart that depicts the hierarchy of positions and departments within a group
Inquiry
the act of asking for information
Promotional policies
policies in place by a business to govern such activities as contests, coupons, prizes, and special events intended to attract customers and to increase sales
Product policies
policies in place by a business involving the kinds of products that businesses decide to offer for sale
Employee policies
policies in place by a business explaining how employees are to act and how they are to deal with costumers
Service policies
policies in place by a business involving special features, such as repairs and delivery, that businesses encourage customers to choose the business rather than another
Brand promise
a company's agreement (spoken or unspoken) with customers that it will consistently meet their expectations and deliver on its brand characteristics and values
Capital resouce
assets used to produce a good or service
Human resouce
a person who works to produce a good
Economics
the process of deciding how to obtain the greatest satisfaction with limited incomes, land, property, and natural resources
Inelastic
the demand for a good or service that is constant, even if the product's price change
Elastic
demand changes when the price changes
Adaptability
synonym for flexibility, the ability to adapt to changes as they occur
Ethnocentrism
the belief that your own culture is naturally better than other cultures
Groupthink
a form of extreme cohesiveness that occurs when individually and independent thinking within the group are discouraged
Tax liabilty
a tax that a person or business must pay the government
Endorsement
signing the back of the check, allowing the funds to be transferred from the check source to the payee
Commission
the percentage of the total sale amount paid to the individual or business that makes the sale
Fine
a monetary sum paid to a government agency when an individual or business violates a law
Stipend
a fixed sum of money paid as a salary or allowance
Purchasing
to obtain goods and services for use in the business
Controlling
the management function that monitors the work effort
Effective goal
a goal that takes priority over other activities through wise decisions
Performance goal
a goal that has to do with how well you do something or simply completing a task
Learning goal
a goal that has to do with mastering a skill
SMART goal
a goal that is specific, measurable, attainable, results oriented, and time bound
Product innovation
when a company creates a new product or redesigns an existing product
Paradigm innovation
When the entire perception of a product, company, or industry takes place
Touch point
the point of contact between a business and its customers
Capital goods
manufactured or constructed items that are used to produce goods and services
Consumer goods
purchased and used by persons to satisfy their own wants and needs
Robinson-Patman Act
prohibits price discrimination and states that all businesses purchasing similar amounts and types of products should be charged the same price
Sherman Antitrust Act
prevents monopolies from forming and hinders price fixing (all businesses charging the same price)
Celler-Kefauver Antimerger Act
protects competitors from takeovers if the acquisition would hinder competition
Clayton Act
prevents specific business actions that might restrict competition such as exclusive agreements
Initiative
the willingness to act without having to be told to do so, or the willingness to accept or seek additional or unpleasant duties
Empathy
the ability to put yourself in another person's place
Debit card
a form of payment that automatically withdraws funds from a checking account
Truth-in-Lending Act
requires businesses to provide credit customers with all the information that applies to their accounts and send customers regularly updated statements showing the status of their accounts
Equal Credit Opportunity Act
to make the granting of credit fair by prohibiting the denial of credit based on the applicant's gender, race, age, martial status, or national origin
Fair Credit Billing Act
requires businesses that extend credit to respond within 30 days to any customer's complaint or inquiry about a billing error
Fair and Accurate Credit Transactions Act
gives the consumers the right to inspect the files of their credit history at any credit agency and to have any mistakes corrected
Net pay
the amount of money that a person will actually receive after all the withholdings have been taken out
Gross pay
the amount a person earns before having the withholdings taken out
Credit union
a nonprofit financial cooperative set up to provide savings and credit services to its members, who are also the owners
Savings and loan association
a financial institution that offers savings accounts and makes loans to borrowers, most of which are for real estate purchase
Commercial bank
a full-service bank offering a variety of banking services including checking and savings accounts, secured and unsecured loans, installment credit, and bank credit cards
Exit interviews
discussions with employees who are leaving that are designed to gain feedback for the business
Testimonial
a statement by an identified user of a product proclaiming the benefits received from the use of the product
Materials Requirement Planning (MRP)
a business's manufacturing or production functions uses this software
Computer-aided Engineering (CAE)
a software that is useful for product development
Automated Clearinghouse (ACH)
a software that is used for financial purposes, particularly banking activities
Query
the mechanism used to obtain the desired information from the database
Merger
the absorption of one company by another rather than a type of business ownership
Market research
how producers find out what consumers want to buy
Economic votes
a term given to the purchasing choices consumers make
Price controls
artificial ceilings or floors set by governments or by common consent within the market to manipulate the market for consumer or producer benefit
Retailing
when a sale of goods or services to the consumer takes place
Discounting
reducing the price of a good or service
Wholesaling
the process of buying goods from producers and selling them to retailers
Producing
the process of making goods and services
Transferring
reducing or eliminating a risk factor to some other person or business
Bonding
purchasing an insurance policy to cover possible theft or loss involving the specific person
Rebates
refunds usually offered by the manufacturer of the product
Trademarks
symbols, designs, or words used by producers to identify goods or services
Bonds
certificate that says the governing corporation will borrow your money at a particular interest rate for a particular period of time
Tarrifs
taxes on imported goods
Subsidy
government financial help given to a business
Process innovation
focuses on how something is done and innovated
Positioning innovation
occurs when the purpose of a product is changed for innovation
Common law
law created by court decisions rather than through written legislation
Lien
a legal claim to an item or proterty that protects the seller if the buyer does not complete his/her payments
Excise taxes
specific, targeted taxes that are applied to specific goods and use a flat rate
Law of supply
that quantity of goods or services that will be offered for sale varies in direct relation to its selling price
Law of demand
the quantity of a good or service that customers will buy varies inversely with the price
Traditional economy
a system in which people produce only what they must have in order to exist
Fiat money
money that has no intrinsic value; its value comes from government backing (ex.: paper money_
Revolving credit
limits the total amount of money that may be owed and charges interest on outstanding balances
Layaway
paying over a period of time for merchandise held by the store until the customer pays in full
Meta tags
HTML codes that display information about web pages
ASCII
American Standard Code for Information Interchange, plain text from which the HTML document is usually created
Data mining
the process of searching computer databases for patterns of information and correlations or relationships among information
Continuous production
a process that turns out products without stopping
Intermittent production
a system that is shut down from time to time for various reasosn
Batch production
a process that produces specific quantities of a product as needed (ex.: restaurant entrees)
Unit production
process that focuses on producing one or a few products at a time
Confidentiality
refers to the agreement of an individual or party not to share the sensitive information of another individual or party
Licensing agreement
a business structure that requires the authorization or permission from an owner to another entity to use trademarked, copyrighted, or patented material for a specific activity during a specific time period for profit of both parties
Business-format franchise
a franchise agreement in which the franchisee must operate under the trade name of the parent company that provides continuous assistance in setting up and operating the business
Multi-level marketing
a business that pays commissions on sales earned to people at two or more levels
Pay stub
a piece of personal finance information that shows the wages a person earns during a certain time period
Accounts payable record
a record showing money owed and payments made by the business
Sales invoice
a document that records the details of a transaction between a buyer and a seller