3.3 Managerial Skills and Roles

What are managerial skills?

Knowledge and ability of individuals in a management position to fulfill specific management activities or tasks.

Who identified the three essential skill types of technical conceptual and human or interpersonal for management?

Robert Katz.

What three essential skill types were identified by Robert Katz?

Technical conceptual and human or interpersonal skills.

According to Robert Katz what happens to conceptual skills as someone rises in a management position?

Conceptual skills increase.

According to Robert Katz what happens to human skills as someone rises in a management position?

Human skills remain the same.

According to Robert Katz what happens to technical skills as someone rises in a management position?

Technical skills decrease.

Who developed the Managerial Skills grid similar to Katz but including technical team building and drive?

Clark Wilson.

What three main skill categories are included in Clark Wilson Managerial Skills grid?

Technical team building and drive.

What is conceptual skill according to Robert Katz?

Knowledge or ability of a manager to apply abstract thinking generate ideas creatively and intuitively and show comprehensive understanding of contexts or topics.

How does a manager with strong conceptual skills view the organization?

The manager looks at the whole picture and even outside of the department goals.

At which management levels are conceptual skills used more?

Conceptual skills are used more at higher levels of management and less at lower management levels.

What is human skill according to Robert Katz?

Manager ability to work with people using a combination of social interpersonal and leadership skills.

What does human skill enable a manager to do?

It enables a manager to become a leader and motivate employees for better accomplishments.

How does the importance of human skills change across management levels according to Katz?

Human skills are just as important at lower levels of management as they are at higher levels.

What is technical skill according to Katz and Wilson?

Manager applies education training and experience to effectively organize a task job or project.

At which management levels are technical skills used more?

Technical skills are used more at lower levels of management and less at higher management levels.

What is technical expertise within the main technical skill set?

Skills acquired through education and experience to understand and communicate key technical details.

What is clarification of goals and objectives within technical skills?

Ability to organize and schedule the work of the manager unit so it is achieved when expected and meets requirements.

What is problem solving within technical skills?

Ability to resolve issues and develop team collaboration when facing problems.

What is imagination and creativity within technical skills?

Demonstrating an ability to originate ideas and to correct and develop ways to improve productivity.

What is team building according to Clark Wilson?

Manager listens carefully and communicates clearly to develop and coordinate an effective group.

What is listening for insights in team building according to Wilson?

Being aware of the activities of his or her team.

What is directing and coaching in team building according to Wilson?

Keeping the team skills up to target levels in order to help meet goals and standards.

What is solving problems as a team in team building according to Wilson?

Allowing the team to contribute ideas to improve their performance.

What is coordinating and cooperating in team building according to Wilson?

Demonstrating a willingness to work with others.

What is drive according to Clark Wilson?

Setting goals maintaining standards and evaluating performance to achieve good and effective outcomes including costs output product quality and customer service.

What is standards of performance within drive according to Wilson?

Keeping their part of the organization moving as well as willingness to remain busy and focused on new accomplishments.

What is control of details within drive according to Wilson?

Overseeing the performance of work at a close level and meeting performance goals and standards.

What is energy within drive according to Wilson?

Demonstrating a readiness and willingness to work and expecting team effort and cooperation.

What is exerting pressure within drive according to Wilson?

Urging employees to perform by showing by example that manager activity is teamwork and not domination.

Who categorized managerial roles into interpersonal informational and decisional categories?

Henry Mintzberg.

What is the primary focus of Mintzberg interpersonal managerial roles?

Interpersonal roles focus on relationships.

What three specific roles belong to Mintzberg interpersonal category?

Figurehead leader and liaison.

What duties are involved in Mintzberg figurehead role?

Ceremonial duties involving a role as an important function of the organization.

What responsibilities are included in Mintzberg leader role?

Responsible for the work of staff and hiring and training staff to create an environment that will motivate.

What is the purpose of Mintzberg liaison role?

Dealing with people both inside and outside of the organization.

What is the primary focus of Mintzberg informational managerial roles?

Manager requires information to make sound decisions and staff and other units depend on information received through the manager.

What three specific roles belong to Mintzberg informational category?

Monitor disseminator and spokesperson.

What does a manager do in Mintzberg monitor role?

Constantly searching for information to use to become more effective.

What does a manager do in Mintzberg disseminator role?

Transmitting information to employees who otherwise may have no access to the information.

What does a manager do in Mintzberg spokesperson role?

Transmitting information to people inside and outside of the organization or between units within the organization.

What four specific roles belong to Mintzberg decision making or decisional category?

Entrepreneur disturbance handler resource allocator and negotiator.

What does a manager do in Mintzberg entrepreneur role?

Voluntarily initiates change.

What does a manager do in Mintzberg disturbance handler role?

Responding to situations that are beyond manager control such as a strike or other crises.

What does a manager do in Mintzberg resource allocator role?

Decides how and to whom the resources of the organization will be distributed.

What does a manager do in Mintzberg negotiator role?

Participating in processes of conflict until a satisfactory compromise is reached.

What are interpersonal styles in management?

Social skills used when interacting with others at work.

What do interpersonal styles form part of in a manager?

Interpersonal styles form a part of a person emotional intelligence.

What is the goal of interpersonal styles in a leadership context?

To inspire and enable others to do their absolute best.

What capabilities are encompassed by interpersonal styles?

Capabilities such as communication empathy active listening feedback selflessness negotiation and influence.

What are communication skills in interpersonal leadership?

Ability to communicate effectively both verbally and non verbally with clear and specific directives and expectations.

What is empathy in interpersonal leadership?

Manager puts himself or herself in a team member shoes and truly understands what motivates them.

How does a manager earn trust through empathy?

Trust is earned by establishing a genuine connection with team members.

What environment is created by empathy in management?

An environment built upon collaboration and mutual respect.

How does empathy affect workforce outcome and employee retention?

Empathy fuels productivity and performance leading to a happier workforce and improving employee retention.

Which leadership style is linked to empathy in management?

Affiliative leadership style.

What is active listening in interpersonal leadership?

Hearing what a speaker says truly understanding the message and responding thoughtfully.

Which leadership style is linked to active listening?

Democratic leadership style.

What is feedback in interpersonal management?

Information important to maintain a consistently high level of performance including areas needing improvement and what employees are doing right.

How should improvement feedback be presented to staff?

Presented with good intentions while maintaining a positive attitude even in difficult situations.

What is selflessness in interpersonal leadership?

Employees trust the manager when they believe the manager has the best interest of the company at heart and not those of the manager.

How can employees be shown they have value through selflessness?

Through incentives and investments in their professional development.

What are negotiation and influence in interpersonal management?

Negotiating with employees and stakeholders handling disputes and conflicts and influencing decision making.

Which leadership style is linked to negotiation and influence?

Pace setting style of management.

What is emotional intelligence?

Ability to identify understand and manage emotions as well as listen and understand meaning behind words and respond with empathy.

How is emotional intelligence defined as an array of competencies?

An array of non cognitive skills capabilities and competencies that influence a person ability to cope with environmental demands and pressures.

What is self awareness as an attribute of emotional intelligence?

Ability to read one own emotions and be better equipped to assess one strengths and limitations.

What is self management as an attribute of emotional intelligence?

Ensuring mood and emotions do not disrupt honest and straightforward relationships.

What is social awareness as an attribute of emotional intelligence?

Ability to read others emotions and reactions and subsequently adapt in a constructive and caring fashion.

What is relationship management as an attribute of emotional intelligence?

Clear enthusiastic and convincing communication that defuses conflicts relying on kindness and humor to build strong relationships.

What is perceiving emotions as a component of emotional intelligence?

Understanding emotions accurately and understanding nonverbal signals.

What is reasoning with emotions as a component of emotional intelligence?

Promoting thinking and cognitive activity helping prioritize what we pay attention to and react to.

What is understanding emotions as a component of emotional intelligence?

Identifying and understanding that perceived emotions can have a variety of different meanings.

What is managing emotions as a component of emotional intelligence?

Regulating and responding appropriately to emotions.

How is self assessment used to develop emotional intelligence?

Recognizing emotions strengths weaknesses values and drivers and understanding how these traits impact others.

How is discipline used to develop emotional intelligence?

Redirecting disruptive emotions and adapting to changing environments to keep the team moving in a positive direction.

How is empathy practiced to develop emotional intelligence?

Putting oneself in someone else shoes and understanding how they may feel or react to certain situations.

What two key elements are part of relationship management development in emotional intelligence?

Balancing work life and personal life and effective communication.