The Importance of Asking Questions and Digging Deeper

Analytical Thinking

Using logical reasoning to evaluate ideas, solve problems, and make informed operational decisions.

Pharmacy Tech Rule #1

Never assume or guess; always verify information and know where to find accurate answers.

Workflow Observation

Watching, listening, and taking notes on how experienced coworkers handle calls, intake, and processes.

Standard Greetings

Following workplace-specific protocols for welcoming customers and answering pharmacy phone calls.

Patient Identification Protocols

Gathering site-appropriate patient data, such as MRN/account numbers in hospitals versus name and DOB in retail settings.

Policies and Procedures Manual

A workplace handbook containing written guidelines for all official actions, methods, and pharmacy operations.

Drug Reference Guide

A resource containing medication information, dosing details, and pill identifiers for pharmacy staff.

Credible Information Sources

Authorized, non-.com sites and nationally accredited organization resources (e.g., NLM, Mayo Clinic, FDA).

Asking Questions & Showing Initiative

Proactively seeking guidance on tasks and drug compatibility to expand knowledge and impress employers.

Problem-Solving in Pharmacy

Identifying operational inefficiencies, such as medication waste or frequent nurse re-orders, and proposing solutions.

Long-Term Solution Focus

Addressing issues in ways that resolve immediate problems and prevent recurrence.

Mentoring Opportunities

Guidance from experienced team members gained through professional practice and organization membership.

NPTA

National Pharmacy Technicians Association; the largest professional society advancing pharmacy technician roles.

AAPT

American Association of Pharmacy Technicians; offers leadership, representation, and continuing education.

APhA

American Pharmacists Association; helps members enhance the overall pharmacy profession.

ACCP

American College of Clinical Pharmacy; supports clinical pharmacists in practice excellence and research.

BPS

Board of Pharmacy Specialists; provides post-licensure certifications for specialized pharmacists.

NPhA

National Pharmaceutical Association; represents the interests of pharmacists from underrepresented ethnic groups.

ASHP

American Society of Health-System Pharmacists; supports healthcare system pharmacists and technician associate members.

Continuous Learning

Staying up to date with evolving pharmacy laws, medication safety regulations, and workplace procedures.