OB Week 4 Flashcards

chapter 15

Organizational Culture

system of assumptions, values, beliefs and practices shared by organizational members that indicate what is appropriate and inappropriate behavior in a given organization; largely invisible; easier to describe when comparing one organization to another

Organizational Culture Artifacts

the visible and tangible elements of organizational culture (surface level)

Organizational Culture Values

shared principles, standards, and goals (expressed values and beliefs)

Organizational Culture Assumptions

taken-for-granted beliefs about human nature and reality (unconscious assumptions and beliefs)

Innovative Cultures

flexible, adaptable, and experiment with new ideas

Aggressive Cultures

value outperforming competitors through competitive actions

Outcome-Oriented Culture

emphasize achievement, results, and action as important values

Stable Cultures

predictable, rule-oriented, and bureaucratic

People-Oriented Cultures

value fairness, supportiveness, and respecting individual rights

Team-Oriented Cultures

emphasize cooperation and collaboration among employees

Detail-Oriented Culture

emphasize precision and attention to detail

Service Culture

emphasize high-quality service; employees are personally invested in improving customer experience

Safety Culture

emphasizes safety as a strong workplace norm

Strong Culture

a culture that is shared by organizational members

Subculture

a set of values unique to a limited cross-section of the organization

Counterculture

shared values and beliefs that are in direct opposition to the values of the broader organizational culture

Factors in Culture Creation

founders’ values and preferences, industry demands, early values goals and assumptions

Factors in Culture Maintenance

attraction-selection-attrition, new employee onboarding, leadership, reward systems, organizational culture

Onboarding

the process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization

Formal Orientation Program

program that familiarizes new employees with the company culture, and introduces them to their new jobs and colleagues

Mentors

trusted people who provide employees with advice and support regarding career-related matters

Mission Statement

a statement of purpose, describing who the company is and what it does

Rituals

repetitive activities within an organization that have symbolic meaning

Rules and Policies

determine acceptable and unacceptable behavior within an organization

What are the six steps to culture change?

create a sense of urgency, change leaders and other key players, role model, train, change the reward system, create new stories and symbols