Super Duper Burger FAQ Flashcards

Super Duper Opening

The first Super Duper opened in Castro in April 2010.

Locations

Super Duper has multiple locations in SF (6), North Bay (3), South Bay (2), East Bay (3), and the Peninsula (1).

Seasonal Locations

The two seasonal locations are at GIANTS @ Oracle Park and 49ERS @ Levi's Stadium.

Business Type

Super Duper is a group of local burger joints, not a franchise or chain restaurant.

Egg Type

The sauces use pasteurized eggs.

Cheese Options

All cheese options are pasteurized.

Meat Source

Brandt Farms beef from Central California, 80% lean and 20% natural fat.

Meat Additives

Salt and pepper are added to the meat.

Meat Grinding

The meat is freshly ground and delivered daily, not ground on-site.

Burger Additives

No butter or oil is added to the burgers.

Burger Juiciness

Burgers are juicy, not greasy; cheese can make them oily.

Pickles

Pickles are made in-house.

Pickling Duration

The pickling process takes 24 hours.

Pickle Purchase

A jar of pickles costs $30, with a $10 refund for returning the jar.

Bread Source

Bread is made and delivered daily from an artisan bakery in the Bay Area.

Gluten-Free Bread

Bread options are not gluten-free, but lettuce wraps are available.

Dairy in Bread

Burger buns contain eggs, butter, and milk; ciabatta is dairy-free.

Iced Tea Type

Tractor Organic Black Tea is used for iced tea.

Lemonade

Lemonade is made in-house daily, with no free refills.

Organic Cones

Cones are 100% organic due to the use of organic soft serve from Straus Creamery.

Veggie Patties

Veggie patties are not made in-house; they are a Malibu Garden burger.

Vegan Definition

Vegans do not consume animal products; vegan options include a veggie burger without cheese or sauce.

Veggie Burger Gluten-Free

Veggie burgers are not gluten-free.

Fries Gluten-Free

Fries are not gluten-free due to shared fryer use.

Garlic Fries

Garlic fries cannot be ordered without cheese due to sauce ingredients.

Cooking Oil

Non-GMO Canola oil is used for cooking.

Gluten-Free Sauces

Hummus and Vegan Mayo are gluten-free; other sauces contain gluten.

Burger Sauce

Homemade super sauce is used instead of Thousand Island sauce.

Gluten-Free Options

Super, mini, or chicken sandwiches wrapped in lettuce with specific sauces are available.

Kid's Menu

There is no kid's menu, but a grilled cheese is offered.

Water Charges

A cup of water to go is free, except where a disposable cup fee applies.

Salad Ingredients

The salad includes baby kale, arugula, pumpkin seeds, and quinoa, with dressing on the side.

Salad Customization

Onions are the only item that can be left off the salad.

Salad Components

The salad contains green leaf lettuce, baby arugula, kale, pumpkin seeds, quinoa, red onions, tomato, and cucumber.

Caesar Dressing

Caesar dressing does not contain anchovies.

Beer Selection

Beer options include Scrimshaw Pilsner, Allagash White, and Racer 5 IPA, among others.

Wine Menu

Charles de Cazonove Brut, Miraval Rose, Matanzas Creek Sauvignon Blanc, La Crema Chardonnay, Carmel Road Pinot Noir, Perrin & Fils Reserve, Arrowood Cabernet, Col D'Orcia Brunello, House Red and House White

Cone Card

A Cone Card provides a complimentary kid's cone, processed without charge.

Payment Methods

Payments accepted include cash, major credit cards, and contactless options.

Portobello Preparation

Portobello mushrooms are sliced and grilled.

Plain Veggie Burger

A plain veggie burger is ordered without cheese, sauce, or toppings.

Milk Cup

Milk is served in a kids' cup.

Large Bills

For bills over $20, ask the manager for assistance.

Straws Policy

Straws are given only upon request and with shakes to reduce waste.

Utensils Policy

Utensils are provided only upon request.

Guest Greeting

Greet guests with a smile and direct them to the self-ordering kiosk.

Cashier Greeting

Welcome guests and inquire if they have visited Super Duper before.

Big Order Procedure

The procedure ensures order labeling, accuracy, and timely food preparation.

Order Communication

Inform guests about sending each sandwich individually for labeling and accuracy.

Test Reward

Passing the test offers a chance to work in a fun restaurant and receive a high five.