ITSS 3300 Lec. 7

Cooperation

Group works together, all doing essentially the same type of work to accomplish a job- faster than one person

Collaboration

Group works together to achieve a common goal via feedback and iteration - slower

2 key characteristics of collaboration

1. Feedback

2. Iteration

Characteristics of an effective collborator (10)

1. Open-mindedness

2. Communication Skills

3. Dependability

4. Adaptability

5. Respectfulness

6. Problem-solving ability

7. Constructive Feedback

8. Empathy

9. Conflict Resolution Skills

10. Commitment to shared goals

Construtice Criticism

Team Members must give and receive constructive criticism for collaboration to succeed

Richard Hackman’s Three Criteria for successful collaboration

1. Successful Outcome

2. Growth in Team Capability

3. Meaningful/Satisfying Experience

4 Primary Purposes of Collaboration

1. Become informed

2. Make decisions

3. Solve Problems

4. Manage Projects

3 levels of Decisions

1. Operational

2. Tactical/Managerial

3. Strategic

Operational Decision

Day-to-day decisions that run the organization

Tactical/Managerial Decisions

Short-term, regular decisions translating strategy into action

Strategic decision

High-level, long-term direction (goals)

2 types of decision process

Structured and Unstructured

Structured Decision

one where there is a clear and accepted method for making the decision

Unstructured Decision

one where there is no agreed-upon method for making decisions

Problem

Perceived difference between what is and what ought to be

Types of team communication

Synchronous: when team members meet at the same time

Asynchronous: when team members do not meet at the same time