Organizational Behavior and Performance

These flashcards cover key concepts from the lecture notes on Organizational Behavior, including definitions and explanations of important terms and models within the field.

Organizational Behavior (OB)

The study of how individuals and groups behave within organizations.

Human Resource Management (HRM)

The practice of applying OB theories to develop and implement HR policies like hiring, training, and compensation.

Job Performance

How well an employee completes their work.

Organizational Commitment

The extent to which an employee stays with the organization.

Individual Mechanisms

Factors such as job satisfaction, stress, motivation that influence employee behavior.

Group Mechanisms

Elements like teamwork, leadership styles that impact individual experiences and performance.

Resource-Based View (RBV)

A perspective that a company's competitive advantage comes from its valuable, rare, inimitable, and non-substitutable resources.

Rule of One-Eighth

Only 12% of organizations implement effective OB practices long enough to see economic benefits.

Ways of Knowing

Methods include experience, intuition, authority, and science, each with pros and cons.

Scientific Method

A systematic approach to studying relationships in OB through observation, hypothesis testing, and analysis.

Correlations

Measures the relationship between two variables, ranging from -1 (negative) to +1 (positive).

Meta-analysis

A technique that combines results from multiple studies to calculate overall effect size.

Routine Performance

The completion of well-known, predictable tasks that occur regularly.

Adaptive Performance

An employee's ability to adjust to changes in the work environment.

Creative Performance

The ability to generate novel and useful ideas or solutions.

Citizenship Behavior

Voluntary actions employees take that improve the workplace but are not part of their job description.

Interpersonal Citizenship Behavior

Actions that directly benefit coworkers by helping, supporting, or encouraging them.

Organizational Citizenship Behavior

Actions supporting and improving the organization as a whole.

Task Performance

Completing job responsibilities while minimizing counterproductive behaviors.

Job Satisfaction

A positive emotional state resulting from how employees perceive their job experiences.

Stress

A psychological response to demands that exceed an individual’s coping resources.

Emotional Labor

Regulating emotions to match workplace expectations.

Coping Strategies

Methods people use to manage stress, including behavioral and cognitive strategies.

Social Support

Assistance received from others when dealing with stress.

Type A Behavioral Pattern

A competitive, impatient, and aggressive personality type linked to higher stress levels.