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communication model
a simplified diagram that explains how information moves between people or systems

noise
anything that distracts the signal
types of noise
- auditory
- visual
- behavioral
- semantic/psychological
we communicate by
- sending and receiving simultaneously
- habit
- through our senses
5 levels of communication
1. cliche
2. fact finding
3. ideas and judgements
4. feeling level
5. peak experience
levels that are deep communication
4. feeling level and 5. peak experience
levels that are shallow communication
1. cliche, 2. fact finding, and 3. ideas and judgements