DHO Chapter 4 Test

Jeans are appropriate uniforms for all health occupations.

False

Most health care facilities require personnel to wear name badges or photo identification tags at all times.

True

Shoes worn with a uniform should have at least 2-inch heels to provide the best support.

False

Perfumes and aftershave lotions provide a pleasant aroma and should be used daily to avoid body odor.

False

A watch, wedding ring, chain necklace, and small earrings are appropriate attire with a uniform.

False

Long nails can interfere with the use of gloves while performing procedures and transmit germs because dirt can collect under long nails and artificial nails.

True

Tobacco affects the function of the heart, circulatory system, lungs, and digestive system.

True

Every patient is entitled to confidential care.

True

Earrings with hoops or dangling earrings should be avoided in health care settings.

True

Visible tattoos are prohibited in many health care facilities.

True

Many people will not admit that they do not understand medical terms when a procedure is explained to them.

True

Feedback occurs in the communication process when the sender repeats the message and clarifies it.

False

Nonverbal behavior may contradict what a speaker is saying.

True

Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.

True

In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.

False

Patients with aphasia are not able to hear words that are being said to them.

False

Teamwork improves communication and continuity of care.

True

In a group, any member who makes a contribution to an idea can be considered a leader.

True

An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.

False

A daily "to do" list is an important part of any time management plan.

True

Being able to identify with and understand another person's feelings, situation, and motives demonstrates ____.

Empathy

The ability to be tolerant, to be understanding, and to control your temper indicates ____.

Patience

Enjoying your work and having a positive attitude displays ____.

Enthusiasm

Having the ability to say or do the kindest or most fitting thing in a difficult situation shows ____.

Tact

Being willing to be held accountable for your actions is ____.

Responsibility

The ability to begin or follow through with a task and to determine things that need to be done indicates ____.

Self-motivation

Using good judgment in what you say and do and making sure that a patient's rights are not violated demonstrates ____.

Discretion

Being qualified and capable of performing a task while striving for accuracy in all you do shows ____.

Competence

Showing truthfulness and integrity and being willing to admit mistakes so they can be corrected is ____.

Honesty

Being prompt when reporting to work, avoiding absences, and completing assigned tasks on time demonstrates ____.

Dependability

Encourage personal growth, offer safety and security, make life more enjoyable

are benefit of healthy interpersonal relationships.

The exchange of information, thoughts, ideas, and feelings is ____.

Communication

Interruptions or distractions, medical terminology, soft, muted voice

are factors interfere with the communication process.

Deafness or hearing loss, blindness or impaired vision, cognitive impairment

are examples of a communication barrier based on a physical or sensory disability.

An example of a psychological barrier to communication is ____.

A negative attitude and constant complaints.

An example of a subjective observation is ____.

Mr. Anderson says he hurt his right knee.

A leader who sets minimal rules and allows individuals in a group to function in an independent manner is a/an ____.

Laissez-faire leader

Right of the majority to rule, right of the minority to be heard, right of the individual to be heard and represented

are principles upon what parliamentary procedure is based.

A physical change that occurs when a stressor causes the body to go into an alarm or warning mode is ____.

Pupils in the eyes dilating to improve vision

Migraine headache, hypertension or high blood pressure, depression

are diseases probably caused by stress.

To establish effective short- and long-term goals ____.

State goals in a positive manner and try to avoid negative goals