Recruitment and selection

Induction training

New employees learn procedures and safety rules → mistakes and uncertainty decrease → they become productive sooner → operating costs may fall.

On-the-job training

Employees learn while carrying out real tasks → practical skills improve → errors may fall → productivity and quality may increase.

Off-the-job training

Employees learn specialist skills away from normal duties → expertise may improve → better methods can be applied at work → business performance may improve.

Evaluation chains-Training and development

Training has an upfront cost and may reduce output while employees attend it.

The benefits are greater when the skills learned are relevant to the job and used over a long period.

Training may be particularly valuable when errors are expensive or customer service depends on employee expertise.