Net+ N10-009 - 5.1: Troubleshooting Methodology
Call Kai
Learn
Practice Test
Spaced Repetition
Match
Flashcards
Knowt Play1/11
There's no tags or description
Looks like no tags are added yet.
Name | Mastery | Learn | Test | Matching | Spaced | Call with Kai |
|---|
No analytics yet
Send a link to your students to track their progress
12 Terms
Gather information
Identify the problem
Question users
Identify the problem
Identify symptoms
Identify the problem
Determine if anything has changed
Identify the problem
Duplicate the problem, if possible
Identify the problem
Approach multiple problems individually
Identify the problem
Question the obvious
Establish a theory of probable cause
Consider multiple approaches
Establish a theory of probable cause
top-to-bottom/bottom-to-top OSI Model
Establish a theory of probable cause (consider multiple approaches)
Divide and conquer
Establish a theory of probable cause (consider multiple approaches)
If theory is confirmed, determine next steps to resolve problem
Test the theory to determine the cause
If theory is not confirmed, establish a new theory or escalate
Test the theory to determine the cause
