CIS Chapter 8

Business Processes

A repeatable sequence of tasks that takes defined inputs and turns them into a specific output to achieve a businesss goal

Work Group Processes

How members of a work group interact, make decisions, and collaborate to achieve specific goals while balancing task execution

Enterprise Processes

A structures sequence of business activities that spans multiple departments to deliver value or achieve a core organizational goal

Inter-enterprise Processes

A business process that spans across two or more independent organizations or companies

Structured Processes

A well-defined sequence of tasks with clear inputs, outputs, and rules that guide work from start to finish

Dynamic Processes

A system or sequence of events that changes and evolves over time rather than staying fixed or static

Events (BPMN)

Visual: Circle

Things that happen insantaneously during a process

Activities (BPMN)

Visual: Rouned Rectangle

The actual work, action, or step preformed within a system to move the process forward

Gateways (BPMN)

Visual: Diamond

Traffic controllers that split or merge paths in a process based on specific rules or conditions

Flows (BPMN)

Visual: Lines and Arrows

Connect the elements together to show sequence, communication, or context

Bottleneck

Any point in a system where the flow, speed, or capacity is severly restricted

Improvement Redesign

Makes small tweaks to existing workflows

Reengineering Redesign

Tears down old processes to build completely new ones from scratch

Process Efficiency

Doing the right things to achieve the desiresd goals and deliver true vlaue

Process Effectiveness

Doing things right by minimizing resource use, waste, time, and cost

Silo Effect

Individual departments operate in isolation and refuse to share information or resources with others

How IS help the Silo Effect

Information systems centralize data, integraing business prcoesses, and establishing a single source of truth that allows departments to share real-time information

CRM (Customer Relationship Management) System

A technology platform that centralizes customer data, tracks interactions, and automates sales, marketing, and customer service processes

ERP (Enterprise Resource Planning) System

Organizes use to manage and integrate core business processes - such as accounting, finance, procurement, human. resources, manufacturing, and supplt chain operations - into a single platform

EAI (Enterprise Application Integration) System

A software framework and middleware infrastructure that connects separate enterprise application, databases, and services