Sales Representative study Guide TQL

What is the schedule for eastern time zone? (M-F)

7:45-5:15 pm

What is the schedule for central time zone? (m-f)

6:45- 4:15 pm

What is the schedule for mountain time zone? (m-F)

5:45 - 3:15 pm

What is the schedule for pacific time zone? (M-F)

4:45 - 2:15 pm

What are the three type of truck beds for TQL

1. Flatbed

2. Dry van

3. Refrigerated van- reefer

What is the definition of a shipper?

customer with freight that needs to be shipped

what is the haul weight for a flatbed truck?

48,000 lbs

what is the haul weight for a dry van?

45,000 lbs

what is the haul weight for a refrigerated van- reefer?

42,500 lbs

what type of commodities does a flatbed take?

construction materials, lumber, large machinery

what type of commodities does a dry van take?

clothing, non-perishables, home goods

what type of commodities does a refrigerated van-reefer take?

frozen chicken, produce, temperature sensitive chemicals

what is the definition of a carrier?

truck that picks up and delivers the freight.

What is the definition of margin?

The difference btw what the shipper says and what the carrier charges.

what is the definition of commodity?

General term for the freight being shipped.

what is the maximum total gross weight of any tractor trailer cannot exceed?

80,000 lbs

How long can a driver be on duty?

14 hrs.

what is the maximum amount of hours a driver can drive?

11 hrs.

how many consecutive hours does a driver have to take off?

10 consecutive hrs

what percent of the margin does an LAE receive for each load that they negotiate between a shipper and carrier?

25%

What year was TQL started?

1997

TQL excellence reputation is based on our ____ winning priniciples?

4

TQL mission statement:

"Exceed the customers expectation at all times and handle their ________ requirements from the moment of pick-up until delivery 24/7/365."

Transportation

What are the TQL winning principles?

1. Pledge integrity

2. Exceed expectations

3. be forthright about conflict

4. Recognize the value of teamwork

What is the name of TQL employer drive, community service program that helped donate more than $2 million in 2020?

TQL Cares

What is the name of the TQL customer portal and mobile application that includes load trusty and status update?

TQL Tax

Which states are in the pacific time zone?

california, Idaho, Nevada, Oregon, Washington

Which states are in the mountain time zone?

Arizona, colorado, Idaho, montana, New Mexico, Utah, and Wyoming, New Mexico

Which states are in the central time zone?

north Dakota, minessota, Wisconsin, south dakota, iowa, Illinois, Nebraska, Kansas, Missouri, Oklahoma, Texas, Louisiana, Mississippi, Alabama, Tennessee,

Which states are in the eastern time zone?

Michigan, indiana, Georgia, florida, South Carolina, North Carolina, Virginia, West Virginia, Ohio

3PL

third party logistics

AR

Account Representative

ART

Account representative trainee

BOL

Bill of Lading

BR

Brokerage Revenue

BTL

Branch Team Leader

CAS

Customer account specialist

CDI

Carrier Driver instructions

CI

Checked in or called in from driver

CSC

Customer Service Coordinator

DISP

Dispatch

DOT

department of transportation

Enterprise

a team of brokers and support staff that manage TQL's largest customers

ESD

Executive sales director

FCFS

first come first serves: used when carrier does not need an appointment time to pick up or deliver product

FTL

Full truck load

GSM

Group sales manager

GTG

good to go

KG

knowledge gateway

LAE

Logistics account executive

LAET

logistics account executive trainee

LC

Logistics coordinator

LM

load manager

LTL

Less than a truck load

OMASS

other modes and specialized serivices

OPS

operations

OSOW

oversize, overweight

POD

proof of delivery

RC

Rate confirmation

SGL

Saturday group leader

SOL

Satellite office leader

STL

satellite team leader

TRAX

application

WTL

Checked in waiting to load

WTUL

Checked in waiting to unload