The Listening Process

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Last updated 3:06 AM on 10/8/26
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8 Terms

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The 5 Stages of Listening

  1. Receiving sensory cues

  2. Understanding

  3. Remembering the main points

  4. Evaluating

  5. Responding


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Four main types of listening

Informational listening, Critical listening, Empathetic listening, Appreciative listening

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Informational listening

Listening to learn something new

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Critical Listening

Analysing and evaluating information

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Empathetic Listening

Understanding feeling and emotions

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Appreciative Listening

Listening for enjoyment

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Barriers to Listening

Environmental, Physiological, Emotional, Language, Rebuttal Preparation

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Strategies for Active Listening

  1. Maintain eye contact

  2. Ask questions

  3. Paraphrase

  4. Non-verbal feedback