Texas Roadhouse Crystal Lake To-Go Menu Test/Training : IMPORTANT - use learn, change settings, written answers only and answer with definition!!!!!!

What is the ratio of rolls to honey cinnamon butters?

2:1 (aka half as many butters as you give rolls)

What do you give for loaded baked/mashed potatoes?

Whipped butter, sour cream, cheddar, and bacon bits

What do you give for loaded mac?

Cheddar and bacon bits

What comes on a loaded sweet potato?

Honey cinnamon caramel and marshmallows

What do you give with chili?

Cheddar, diced red onions, sour cream, and saltine crackers

What should you always give with ribs?

Wet wipes

What sauce should expo be giving the salmon?

Tartar sauce

What sauce should expo be giving the fried catfish?

Creole mustard

What sauce should expo be giving with all shrimp?

Garlic Lemon Pepper Butter

What sauce should expo be giving with the pork chops?

Peppercorn sauce (P-corn brown)

What comes with the herb chicken?

A caramelized lemon

What two sizes of chili do we offer?

A cup or a bowl

What 3 sauces can the boneless wings be tossed in?

Mild buffalo, hot buffalo, or BBQ

What dipping sauce do the boneless wings come with (unless requested otherwise)?

Blue Cheese

What dipping sauce does the Cactus Blossom come with (unless requested otherwise)?

Blossom Sauce (aka Cajun Horseradish)

What 5 appetizers can you choose from for the combo appetizer?

Tater skins, rattlesnake bites, fried pickles, boneless wings, or twisted mozzarella sticks

What is in a "smother"?

Sautéed mushrooms and onions

What should you be giving with the beef tips?

Sour cream

When do you give out an 8oz honey cinnamon butter?

When purchased or with a family pack

Which two sauces are typically offered with the Rattlesnake Bites and the Fried Pickles?

Ranch or Blossom Sauce

What should you give with fries?

Ketchup

What should you be giving the Tater Skins?

Sour cream (3)

Which one side has an up charge?

Mac n cheese (99 cents)

How much does 1 dozen rolls cost?

$4.99

How much does 1/2 dozen rolls cost?

$2.49

How much does 1 8oz honey cinnamon butter cost?

$1.99

How many rolls should go in a bread box?

12 or more

What are 4 common toppings for a sweet potato that we give, aside from the load?

Honey cinnamon butter, whipped butter, brown sugar, and cinnamon

What types of gravy do we offer?

Brown or cream gravy

In terms of kids meals, what "sizes" do we offer?

Kids and Ranger meals

What flavor syrups do we have for our lemonade and tea?

Peach, strawberry, blue crush, and raspberry

Does "Iced tea" refer to sweet or unsweet tea?

Unsweetened Tea

How many flavor pumps should you put in a kids drink?

1 pump

How many flavor pumps should you put in a styrofoam cup (standard 20oz)?

3 pumps

How many flavor pumps should you put in a 1/2 gallon?

7-8 pumps

What is the most flavorful steak we offer?

A ribeye (because of it's marbling)

What three things do we offer with the prime rib ( all from the kitchen)?

Au Jus, creamy horseradish, and raw horseradish

Do you need to give the salads their dressings when packing the condiment bag?

Yes, they should be next to the condiment bag by the ticket

What comes on loaded fries?

Cheddar and bacon bits

Do we offer any soup?

No, unless you include chili

What are the two side salads we offer?

A house salad or a caesar salad

What toppings come on the side house salad?

Cheddar, tomato, egg, and croutons

What toppings come on the side Caesar salad?

Croutons and Parmesan cheese

What things come with ALL of our family packs?

A family sized salad, 2 16oz sides, a dozen rolls, and an 8oz honey cinnamon butter

What does our Killer Rib appetizer come with?

Fries

For all non-caesar dinner salads (with protein) what two things should you be grabbing and putting into the box when you get it?

Bacon bits and diced red onion

How should the protein for a dinner salad be packed?

Separately, either in a cup or box

What should you do after you completely finish bagging an order?

Text the customer on the iPad

What color scoop should you use when portioning any small butters?

The purple one - pink is fine if that’s all you can find

What size cup do we portion the ranch, honey mustard, blossom sauce, and cheddar into?

3 ¼ oz cup

What size cup do we portion our honey cinnamon butter, whipped butter, and sour cream into?

2 oz cups

Roughly how many cups should you fit on a tray for bake?

30 (5 rows of 6)

What "sizes" of ribs do we offer?

Kids Ribs, Rib App, Sidekick of Ribs, 1/2 Slab, and Full Slab

What 3 types of seafood do we offer?

Salmon, Fried Catfish, and Shrimp

All seafood should come with what?

A lemon slice

Our country vegetable plate consists of what?

Any 4 sides

What two options do we have for pulled pork?

The dinner or the sandwich

How many pork chops can you order as an entree?

A single or a double

What should expo be giving with all burgers?

A pickle spear

All of our burgers come with lettuce, tomato, and sliced red onion. How should that come in a to-go order?

Packed up in an 8oz cup, not on the burger itself

What 3 desserts do we offer?

Apple Pie, Strawberry Cheesecake, and a Brownie

Which desserts do we serve ice cream with? (Packed separately)

The apple pie and the brownie

What sauce comes with the apple pie?

Caramel

What sauce comes with the brownie?

Chocolate syrup

What comes with the strawberry cheesecake?

Strawberry topping

If someone wants extra dressing for their salad, what should you look for?

2 2oz containers of dressing

What should you do if someone orders applesauce as a side?

Put it in their condiment bag (right side up!! It does tend to leak)

Can you take payments over the phone?

No

What is an NPS score?

The net promoter score is a score from -100 to 100 that measures the guests' willingness to recommend your brand

If someone is picking up their order noticeably late, what should you do?

Alert a FOH manager, and maybe give them a call to get an ETA

If you are bagging up an order that is very late (15+ minutes), what should you do?

Tell manager, prioritize getting that order, give extra rolls or a free appetizer card if deemed necessary

What are the two steak sauces we offer?

A1 and Texas Roadhouse Steak Sauce

When marking off on our order ticket, what kind of marker should you use?

A highlighter

When writing on styrofoam boxes, what marker should you use?

Sharpie

Before putting rolls into a bread box, what should you do?

Put wax paper in the bottom of the box

What is our order taking system called? (On the iPad)

Switchboard/OLO

How would you describe a rare steak?

Cool, red center

How would you describe a medium rare steak?

Warm, red center

How would you describe a medium steak?

Hot, pink center

How would you describe a medium well steak?

Slightly pink center

How would you describe a well done steak?

No pink

What is a "blue" steak?

a steak cooked at a high temperature for a very short amount of time - ranging from 10-15 seconds to maybe 1 or 2 minutes

In the Rattlesnake Bites app, how many snake bites should there be?

10 pieces

In the Tater skins app, how many skins should there be?

8 pieces

For the Shrimp App/Kick, how many shrimp are included?

6 pieces

In the combo app, how many tater skins should there be?

4 pieces

In the combo app, how many snakebites should there be?

5 pieces

What 2 sizes of salmon do we offer?

A 5oz and an 8oz

How many pieces of our Fried Catfish can be ordered as an entree?

3 or 4 pieces

How many bones should you see in a full slab?

10-11 bones

How many bones should you see in a 1/2 slab?

6-7 bones

How many sides come with a kid's meal?

Only 1

What kid's sides have an up charge?

Both salads, mac, sweet potatoes, and baked potatoes

How would you describe the family pack side sizes?

2 16 oz sides

How many pieces come in the chicken critter dinner?

7 pieces

How many pieces come in the Ranger critters?

5 pieces

What is the difference between the Jr Chicken Tenders and the other Chicken Critter meals?

The Jr tenders are more like nuggets, and the other critter meals are like chicken strips

What is the one SIDE we pre-portion in to-go?

Applesauce

The sidekick of ribs, the ribs in a combo, and the kids ribs all come with how many bones?

4 bones

How many pieces of shrimp do we offer in the shrimp dinner?

9 piece or 12 piece