Medical, Call Center, and eClinicalWorks Vocabulary

A complete set of vocabulary flashcards covering common medications, medical specialties, patient privacy standards, call center protocols, and eClinicalWorks electronic health record workflows.

Metformin

Diabetes medicine; biguanide class; helps lower blood sugar; often first-line for type 2 diabetes

Lisinopril

Blood pressure medicine; ACE inhibitor class; used for high blood pressure and heart failure; watch for cough and swelling

Atorvastatin

Cholesterol medicine; statin class; lowers LDL cholesterol; used to reduce heart attack and stroke risk

Amlodipine

Blood pressure medicine; calcium channel blocker; relaxes blood vessels; can cause ankle swelling

Albuterol

Rescue inhaler; short-acting bronchodilator; used for asthma attacks and wheezing; fast relief not daily control

Levothyroxine

Thyroid medicine; replaces thyroid hormone; used for hypothyroidism; usually taken on an empty stomach in the morning

Omeprazole

Stomach acid medicine; proton pump inhibitor (PPI); used for acid reflux and GERD

Sertraline

Antidepressant; SSRI class; used for depression and anxiety; do not stop suddenly without provider guidance

Gabapentin

Nerve pain medicine; used for nerve pain and seizures; can cause drowsiness and dizziness

Insulin

Hormone that lowers blood sugar; used in diabetes; types differ by how fast and how long they act

Warfarin

Blood thinner; anticoagulant; prevents clots; needs regular blood monitoring and careful diet consistency

Hydrochlorothiazide

Water pill; diuretic; lowers blood pressure by helping the body remove extra fluid

Metoprolol

Beta blocker; slows heart rate and lowers blood pressure; used after heart attack and for heart failure

Losartan

Blood pressure medicine; ARB class; similar use to ACE inhibitors; often used when ACE cough is a problem

Amoxicillin

Antibiotic; penicillin class; treats bacterial infections; finish the full course as prescribed

Primary care physician (PCP)

First doctor for general care; handles checkups referrals and ongoing health problems

Cardiologist

Heart specialist; treats heart disease high blood pressure and heart rhythm problems

Endocrinologist

Hormone specialist; treats diabetes thyroid problems and hormone disorders

Neurologist

Brain and nerve specialist; treats seizures stroke headaches and nerve disorders

Nephrologist

Kidney specialist; treats kidney disease and dialysis care

Pulmonologist

Lung specialist; treats asthma COPD and breathing problems

Gastroenterologist

Digestive specialist; treats stomach bowel and liver problems

Dermatologist

Skin specialist; treats rashes acne eczema and skin cancer checks

Psychiatrist

Mental health doctor; diagnoses and prescribes medicine for mental health conditions

Orthopedist

Bone and joint specialist; treats fractures arthritis and sports injuries

Ophthalmologist

Eye doctor and surgeon; treats eye disease and performs eye surgery

ENT (Otolaryngologist)

Ear nose and throat specialist; treats hearing sinus and throat problems

Urologist

Urinary and male reproductive specialist; treats bladder kidney stones and prostate problems

OB/GYN

Obstetrician and gynecologist; pregnancy care and women's reproductive health

Pediatrician

Children's doctor; care for infants children and teens

Rheumatologist

Joint and autoimmune specialist; treats arthritis lupus and autoimmune disease

Oncologist

Cancer specialist; treats cancer with chemotherapy and other cancer care

HIPAA

US law protecting patient health information; do not share patient details outside authorized care or operations

PHI

Protected health information; any patient information that can identify them such as name date of birth or chart details

First-call resolution

Solving the caller's issue on the first call without a callback or transfer when possible

Triage red flags

Warning signs that need urgent clinical review such as chest pain trouble breathing severe bleeding or signs of stroke

De-escalation

Calming an upset caller: listen first do not interrupt use a calm tone restate the problem and offer the next step

Call center hold etiquette

Ask before placing on hold tell them how long give updates and thank them when you return

Verify patient identity

Confirm full name and date of birth before discussing health information; never guess from a phone number alone

eClinicalWorks (eCW)

Electronic health record (EHR) system used by many clinics for scheduling charts messages and billing

TE in eClinicalWorks

Telephone encounter; a documented phone message sent to clinical staff such as a nurse or provider

Telephone encounter workflow

Take the caller's message accurately route it to the right clinical staff and document who received it and when

Referral

Provider order sending a patient to a specialist; check that insurance authorization is in place before booking

Prior authorization

Insurance approval required before some medicines tests or procedures; without it the claim may be denied

Appointment scheduling in eCW

Book cancel or reschedule in the provider schedule; confirm date time location and reason for visit

SOAP note

Chart note format: Subjective (patient reports) Objective (exam and results) Assessment (diagnosis) Plan (next steps)