Exam 2: Basic Indoc

What are Alaska’s 4 main values?

1. Own safety

2. Do the right thing

3. Be kind and caring

4. Deliver performance

What is Alaska’s safety mantra?

Ready, Safe, Go

What does CFR stand for?

Code of Federal Regulations

What does CRM stand for?

Crew Resource Management

What are the 4 pillars of CRM?

1. Communication

2. Workload Management

3. Leadership

4. Procedural Discipline

What are the 3 required briefings before a trip?

1. PIC brief

2. FA Preflight brief (also required on each leg)

3. Agent brief

What is the chain of command?

PIC (captain) > IRO/SIC (international relief officer - if applicable) > PIC qualified FO > FO > A FA > B, C, D, E, F FA

What percentage must an IMD be charged to at the start of DUTY?

80%

What percentage must an IMD be charged to on each flight leg?

30%

IMD must be charge with only company issued charger. True or False

True

FA must ensure FAM is synced and updated with the most current bulletins, emergency interim bulletins, and revisions. T or F?

T

What is an EIB?

Emergency Interim Bulletin - used to publish info about procedure changes before a full manual revision can be published

What do you do if your IMD is lost or stolen?

• call ITS service desk immediately

• Loaner IMDs available in base (during business hours contact supervisor, out of hours contact crew scheduling)

• If not in base: must print FAM

When getting rid of a uniform what must you do?

Remove buttons and destroy old uniform pieces

Where can you find what the current/approved versions of apps and device are for the IMD?

Manual Currency Sheet

You must sync your FAM within how many hours of duty?

24 hours

What is a seat belt extension?

Used by passengers to length seat belt

Are passenger owned seat belt extensions allowed?

No

What is the preflight for seatbelt extensions?

1. Present

2. Confirm count (there are 7 on the 737)

Where are seatbelt extensions prohibited from being used?

1. Exit row

2. Seats with air belts

If there are not enough seatbelt extensions, can the demo kit seatbelt be used?

Yes, but the demo must be done before flight deck door closure

Procedure for closing the cabin (boarding) door is:

Cabin ready

Procedure for closing flight deck door is:

Cabin secure

Sterile flight deck is below ______ feet

10,000

What is the procedure for cabin ready?

Bins Bags Briefs

When does sterile flight deck start?

Take off: Flight deck door closure > to 10,000 feet

Landing: 10,000 feet > block in

What are some things to look for for cabin secure?

1. Seat belts fasted

2. Galleys secured

3. All doors are armed and cross checked

4. Lavatories are empty

5. Tray tables and seat backs are up

6. All bags are stowed

7. Window shades open in the exit row

How many minutes to departure do you check in?

60 minutes

If you are missing required items before check in, who do you contact?

Crew scheduling

Supervisor

Where do you check in?

Block 2 block

Who is in charge of the aircraft and has final say?

PIC

There must be 1 flight attendant for every ___ seats on an aircraft

50

How many FA’s must be onboard the 737-700?

3

How many FA’s must be onboard board a 737-800, 900, MAX?

4

Can passengers drink alcohol they brought on the aircraft?

No

Who can not drink on an aircraft?

1. Uniformed airline employees

2. Armed individuals

3. Jumpseaters

What are the 3 behaviors associated with intoxication?

Acceptable Behaviors

Cautionary Behaviors

Undesirable Behaviors

According to the CFRs, can a passenger board the aircraft intoxicated?

No, must be removed

Who deplanes an intoxicated guest?

Agent

Alcohol related events must be reported within how many hours?

24 hours within EVENT

Passengers can bring how many pets in carriers?

2

True or False: pet carriers count toward carry on allotment

True

How many pets are allowed in first class?

3

How many pet carriers are allowed in main cabin?

8

Carrier requirements for PETS?

Soft sided with ventilation and fit under the seat

All large openings must be zipped up

Prohibited locations for PETS?

Bulkhead

Exit row

Any seat with no under seat stowage

How many service animals are allowed pet passenger?

2

Service animals are required to be harnessed or leashed at all times

True

Where are SERVICE ANIMALS prohibited from sitting?

Exit row

If there is an issue with a service animal, who should you contact?

CRO

How many items are passengers allowed to bring on board?

2 (1 carry on and 1 personal item)

Examples of things that don’t count as carry ons?

Coats

Umbrellas

Car seats

Medical Assistive Devices

Pillows

Small musical instruments (ukulele, flutes)

Special items count as carry-ons, but don’t necessarily have to fit dimensions as long as they can be stowed properly. Some examples:

• Art

• Fishing poles

• Larger musical instruments

Examples of proper stowage places for carry ons and personal items:

Completely under the seat

Stowage compartments/closets

Overhead bins

*must not obstruct egress or be stowed with emergency equipment

Large devices weighing more than __ pounds must be stowed under the seat or an overhead bin

2

What seat must Cabin Seat Baggage be assigned?

Window Seat

Cabin Seat baggage cannot _____

1. Block seatbelt sign

2. Potentially injure passengers

3. Block exits/egress

What is Cabin Seat Baggage?

Carry on items that are valuable or fragile that are too large for stowage under the seat or in an overhead bin

What are some Mobility Assistance Devices that are allowed to be stowed onboard?

Folded Wheelchairs

Walkers

Canes

Crutches

What row are PEDs not allowed to be plugged in during takeoff/landing?

Exit row

Are CPAPs allowed on board?

Yes

MPEDs may be used during all phases of flight as long as _____

They are stowed in an approved location (under the seat) and not in exit row

Do MPEDs count toward carry on allowance?

No

Are Cabin Approved Tags required for MPED?

No, only for POCs, Ventilators, and Respirators

There is a pre-approved list for POCs in the FAM. True or False?

True

Are POCs required to have Cabin Approved Tags?

YES

Passengers are required to have ___% battery life for POCs?

150%

Flight attendants must receive ________ from passengers in the exit row

Verbal confirmation

An infant is a passenger under the age of ____

2

In the case of a lap infant, the seatbelt should be placed around the guardian only

True

Lap Infants are now allowed in ____

1. Exit rows

2. Jumpseats

3. Seats with air belts

How many lap infant are allowed in each row on the 737?

1

Passengers must be how old to sit in the exit row?

15 or older

What is the age range for junior jetsetters?

5 through 12 traveling alone

Junior jetsetters aged 5 through 7 are allowed on only

Non stop and direct flights

Junior jetsetters age 8 through 12 are allowed on what flights?

Non stop, direct, and connections

On the 737, where do junior jetsetters sit?

Last 2 rows of aircraft

A FA must verify what info with junior jetsetters?

Name

Birthday

Destination

What is the form A FA must sign with junior jetsetters?

Guardian Contact Form

What must you brief junior jetsetters on?

• operation of seatbelt, passenger service unit, oxygen mask, life vest

• FA call button

• Nearest exits

• Nearest lavatory

Can a junior jetsetter deplane by themselves?

No

What is an AmSAFE CARES?

A vest/harness type child restraint that attaches to the aircraft seat, FAA approved

Are booster seats with no harness allowed during take off and landing?

No

Infants and children can weigh up to 40 lbs and be 40 inches tall to use a CRS

True

Does a CRS need a cabin approved tag?

Yes

CRS are permitted in:

• window seats

• Any seat outbound of all pax (cant block egress)

• Inboard if everyone has access to the aisle (cant block egress)

CRS and AmSafe CARES are not permitted in

Exit row

Seats with air belts

What is a CRO?

Complain Resolution Official - trained in the ACAA with how to handle disability related concerns

What is a 3 point briefing?

An individual briefing to a passenger who would need assistance from another person to move EXPEDITIOUSLY in the event of an emergency

What must a 3 point briefing include?

Location of nearest FLOOR level exits

Remain seated until main flow of passengers has passed

How to assist without causing injury or pain

If a disabled pax is accompanied by a safety assistant, FA must also brief the assistant

True

What do you tell a DPNA passenger?

To wait until passengers have deplaned and that FA will escort them to the agent and deplane

Alaska flight attendants should not drink within how many hours of duty?

10

What is the jump seat brace position?

• feet flat on floor

• Legs at 90 degrees

• Lap belt low and tight

• Shoulder harness snug

• On aft facing jump seat - head against headrest

• On fwd facing jump seat - chin to chest

• Back straight

• Hands on thighs, palms down

While in brace position, what is FA doing?

Conducting silent review

What does the Silent Review include?

Exit responsibility

Door operation

Emergency commands

Emergency evacuation procedures

When must a safety report (non-alcohol) be submitted?

Within 24 hours of sequence end

When must an alcohol related safety report be submitted?

24 hours within event

ASAP reports must be submitted within?

24 hours of end of sequence

ASAP reports are used for ______

Voluntarily disclosure of safety related events that protect the FA from discipline and fines