Chapter 9: Managing Diversity and Inclusion

Vocabulary flashcards covering Key Concepts from Chapter 9: Managing Diversity and Inclusion.

Diversity management

Involves basic activities such as recruiting, training, promoting, and utilizing to full advantage individuals with different backgrounds, beliefs, capabilities, and cultures.

Affirmative action

Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

Affirmative Action Program (AAP) Origin

Executive Order 11246 and related to Title VII of the Civil Rights Act of 1964.

Office of Contract Compliance Programs (OFCCP)

The agency in the United States Department of Labor responsible for enforcing Affirmative Action Programs.

Quid pro quo harassment

Sexual harassment where submission to or rejection of sexual conduct is used as a basis for employment decisions.

Hostile environment harassment

Sexual harassment occurring when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile work environment.

Monolithic organization

An organization that has a low degree of structural integration—employing few women, minorities, or other groups that differ from the majority—and thus has a highly homogeneous employee population.

Pluralistic organization

An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural backgrounds.

Multicultural organization

An organization that values cultural diversity and seeks to utilize and encourage it.

Expatriates

Parent-company nationals who are sent to work at a foreign subsidiary.

Inpatriates

Foreign nationals brought in to work at the parent company.

Host-country nationals

Individuals from the country where an overseas subsidiary is located.

Third-country nationals

Individuals from a country other than the home country or the host country of an overseas subsidiary.

Ethnocentrism

The tendency to judge others by the standards of one's group or culture, which are seen as superior.

Culture shock

The disorientation and stress associated with being in a foreign environment.

Power Distance

A cultural dimension describing how accepting a culture is of status differentials, with high power distance countries being more accepting.

Individualism

A cultural dimension where high individualism countries are concerned with the self, whereas low individualism or collectivist countries view individuals as part of in-groups that value loyalty over individual gain.

Masculinity

A cultural dimension where masculine cultures focus on competition and success, whereas feminine cultures focus on caring for others, quality of life, and accepting female equality.

Uncertainty Avoidance (UA)

A cultural dimension where high uncertainty avoidance cultures are less risky, whereas low uncertainty avoidance cultures are willing to take risks and are tolerant of ambiguity.

Circle hand gesture

Means "Ok" to Westerners, "Money" to Japanese, "Zero" to the French, and is insulting to the Turks.

Men holding hands in public

A sign of mutual respect when done by Saudi men in public, whereas in Australia or England it might indicate a same sex couple.