Module 9 - Emotions, Stress, and Well-Being

What is Affect?

Broad range of feelings that people experience. Affect can be experienced in the form of emotions or moods.

What are the function of emotions?

• Critical to rational thought

• Decision making

• Communicate internal states to others

• Affect attention, perception, and thinking

What are the sources of moods?

• Stress

• Social activities

• Sleep

What is Emotional Labor? Why are they important to control?

Regulation of feeling and expressions for organizational purposes

• Some jobs have expectations of emotions

What is emotional dissonance?

When an employees must project one emotion while feeling another internally

What is Emotional Intelligence? What are its 4 components?

• Ability to recognize and regulate ours and others emotions

• Personal Competence, Social Competence, Self-Management, Relationship Management

What is the primary difference between emotions and moods? 

Emotions are specific reactions to events; moods are more general and enduring

Which of the following is a common source of a negative mood?

Lack of sleep or physical fatigue

How does emotional contagion affect leadership effectiveness in the workplace?

A leader’s emotions can influence the entire team's mood and behavior

What is one key outcome of appropriately showing emotions in the workplace?

Greater trust