COMM1001 - Final

Listening

the active process of making meaning out of another person’s spoken message

Hearing

The sensory process of receiving and perceiving sounds

Attending

Paying attention to someone’s words well enough to understand what that person is trying to communicate

Relational Style

Emphasizes concern for other people’s emotions and interest

Task-oriented Style

Sees listening as part of a transaction. Likes neat, concise, error-free presentations and gets impatient with disorganized communication.

Critical Style

Emphasizes intellectual challenges. Listens to identify inconsistencies and logical errors while others speak

Analytical Style

Withhold judgement while listening and consider all sides of an issue before responding

Effective Listening requires…

listening with the conscious and explicit goal of understanding what the speaker intends to communicate

HURIER Model

A model describing the stages of effective listening as hearing, understanding, interpreting, evaluating, and responding

Mnemonics

Devices that can aid short and long term memory

Interpretation

The process of assigning meaning to information that has been selected for attention and organization

Evaluation

Assessing the value of information we have received