Merchandise and Management Week 12 Quiz

Funeral Home Management

The administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management

Business Plan

A summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed

What is a funeral homes primary objectives?

Proper care of the deceased, fulfilling the needs of client families, fulfilling the needs of the community

What is a funeral homes secondary objectives?

Meeting expenses, providing a reasonable return on investments (making money), capital improvements (enhancing the property’s overall value)

Goal

Broad statements about what an organization wants to achieve; usually motivational in nature

Objectives

Specific action statements, the achievement of which are contemplated within a specific time period

Management

The administration of an enterprise. Activities encompass marketing, office, personnel, facilities, and financial management; achieving goals through the use of people and resources

Mission Statement

Usually no more than 1-2 sentences that describe the purposes of the organization

Functions of Management

Staffing, organizing, motivating, leading-directing-actuating, evaluating (controlling)

Staffing

Select and train employees for organizational tasks; assign employees with the necessary skills to perform the needed tasks

Organizing

Coordinate how, where, and when actions should take place; divide work into manageable units and share responsibility

Motivating

Understand employes’ needs and wants; integrate the goals and objectives of the company

Leading (Directing/Acutating)

Implement and execute the planned activities, guide and supervise activities

Evaluating (Controlling)

Evaluate performance in terms of goals and objectives; reformulate goals and objectives as needed

Herzberg’s Two-Factor Theory

Job satisfaction and dissatisfaction come from two separate sets of factors

Maslow’s Hierarchy of Needs

1. Physical

2. Shelter

3. Love and Belonging

4. Esteem

5. Self-actualization

Motivation Factors

Achievement, responsibility, and advancement

Hygiene Factors

Decrease work dissatisfaction, such as salary, working conditions, and work relationships

X Managers

Inherently believe workers are: lazy and unmotivated, in need of direction, without a desire for growth

Y Managers

Believe workers are: willing to accept challenges, self-directed with no need for micromanagement, eager to participate, and internally satisfied

Total Quality Management

A continual process of detecting and reducing errors and making all employees accountable for the quality of service

Human Relations

Motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives

Employees need

Opportunities for growth and development, benefits, to feel valued, assessment, feedback, and respect and appreciation