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Consensus
How do others behave in the same situation?
Have other children acted disgusted with mom’s same lasagna?
Consistency
Has the actor done this behavior before?
Has the child acted disgusted at mom’s lasagna before?
Distinctiveness
How does the actor act in other situations?
Has the child acted disgusted with other foods?
Perceptual salience
People have perceptual salience for us, we pay attention to them, think about them, tend to assume that they alone cause their behavior
Conversation and observer study, whoever you could see better led the conversation more
FAE
The tendency to overestimate the extent to which other people’s behavior results from internal, disposition factors and to underestimate the role of situational factors
How nonverbal behavior affects first impressions
When people have baby faces, they tend to be perceived as having childlike traits as well
Thin slicing
Social perception based on extremely brief snippets of behavior
Thin sliced impressions were quite similar to the perceptions of students who has spent an entire semester with the instructors
Belief perseverance
Standing by initial concussions even when subsequently learned information suggests we shouldn’t
Gender differences in nonverbal encoding and decoding
Women are better at encoding and decoding
Men are better at lie detection
Social Role Theory —> gender role expectations that expect them to be more empathetic
Universal emotions
Anger, disgust, happiness, sadness, surprise, fear
Functions of nonverbal behavior
Helps us express our
Emotions
Attitudes
Personality
Verbal communication
Explain the role of automatic and controlled processing in persuasion
Heuristic-systematic model of persuasion
When people take the peripheral route to persuasion, they often use heuristics → mental shortcuts people use to make judgements quickly and efficiently
Ex. experts are always right, people who speak quickly must know what they’re talking about
Emotions can act as heuristics, if we feel good, we must have a positive attitude
Is the couch really great or did something else make you feel great?
We tend to relax when we’re in a good mood. When we’re in a bad mood, we are on high alert
Attitude inoculation
People thinking about pro and con arguments beforehand, making them immune to attempts to change their attitudes
Alerting people about an upcoming attempt to change their attitudes makes them less susceptible to that attempt. Without it, people pay little attention to persuasive attempts and tend to accept the messages at face value
Elaboration likelihood model
Central route to persuasion
Sometimes people elaborate on the messages they hear, carefully thinking about the processing the content of the communication
When people are truly interested in the topic and motivated to pay close attention and if they have the ability to pay attention, they are likely to use the central route
Peripheral route to persuasion
How long is it, is it delivered by an expert or attractive communicator?
Yale Attitude Change Approach
“Who says what to whom through what channel and with what effect?”
Who is most effective
Trustworthy
Similar to self
Credible
What: Features of the message
Emotional appeals
Positive associations
Fear appeals
Presenting two sides
To Whom: Audience factors
Prior attitudes
Age
Attention
Education
Cognitively based attitudes
The extent to which an evaluation is based primarily on the beliefs about the properties of an attitude object
Pros and cons about a vacuum cleaner based on how well they clean up dirt, not about how happy they make you feel
Affectively based attitude
An attitude rooted more in emotions and values
Ex. Feeling strongly attracted to another person even though we know they are a bad influence
1. Do not result from rational examination of issues 2. Not governed by logic 3. Are often linked to people’s values, so efforts to change them challenge those values
Behaviorally based attitudes
Stems forms people’s observations of their own behavior toward an object
Self-perception theory
Ex. “Well, I guess I like exercising because I always seem to be going for a run or heading over to the gym”
Their initial attitude has to be weak or ambiguous (ex. I really really like exercise)
When there are no other plausible explanations available (ex. Doctor ordered them to exercise)
Counterattitudinal advocacy
Acting in a way that is inconsistent with your private beliefs
Ex. Lying about how a dress looks is inconsistent with your belief that you are an honest person who doesn’t lie to your friends. If you genuinely try to look for positive aspects of the dress, you’ll find it
Ways to reduce dissonance
Changing our behavior to bring it in line with the dissonant cognition
Attempting to justify our behavior through changing one of the dissonant cognitions
Attempting to justify our behavior by adding new cognitions
How does schema influence attention?
When a schema is activated, it directs your attention so you only see what you expect to see, is schema consistent. You can miss info because you overlook schema inconsistent, inattentional blindness
How does schema influence construal of information?
White people show interaction between a white and black man. Person who shoved changed from black to white. Playful vs aggressive
How does schema influence memory?
Children shown pictures of boys and girls performing schema-consistent and schema-inconsistent activities → memory changed
How does schema influence behavior?
Schema of what it means to ask for a favor. Printer, more likely to say yes if it follows their schema of a favor
How does schema influence speed of processing?
White vs Black people being armed and unarmed
Functions of schemas
Allow for fast categorization, to make inferences
Can lead to false categorizations, stereotyping, memory errors
Automatic processing
Automatic goal pursuit - in our everyday lives we have competing goals and we choose to follow the ones that have been recently primed
Judgemental heuristics - mental shortcuts people use to make judgements quickly and efficiently (ex. Availability heuristic)
Six dimensions of aspects of culture
Power distance
Uncertainty avoidance
a society’s tolerance for ambiguity
Individualism vs collectivism
Masculinity vs. femininity
Long-term vs. short-term
Indulgence vs. restraint
Extent to which societies exert control over people’s behavior
What is culture?
A set of shared meanings a group of people in a time and place develop for
What do people develop culture for?
Social coordination - aligning actions, communicating efficiently, live together cohesively
Group boundaries - clarifying group identity, defining membership
Promoting innovation - accumulation of knowledge, cultural adaptation
Why do we have culture?
Feed themselves
Cope with threats
Fend off outside attacks
Two basic human motives
The need to feel good about ourselves
Self-esteem motive. The reason why this person made a mistake at work wasn’t because they didn’t follow directions, it was another coworker’s fault. Another example: hazing rituals, rationalizing all the rituals needed to join a frat.
The need to be accurate
Social cognition motive. The choice we make to buy the best mattress–if I’m spending so much money, I want it to be the best one possible.
Identify and discuss the variables that moderate the Fundamental Attribution Error
Salience (cultural difference in the salience of factors)
Diagnosticity is low
Motivation is high
Cognitive capacity is high