ord design galbraith star model

design choices must be complementary in five categoreis

1. strategy

2. structure

3. processes

4. metrics and rewards

5. people practices

strategy is

a formula for success based on vision, mission and goals in relation to external and internal factors

structure determines where

formal power is located (functions, products, geographies, customers) and configured into a decision hierarchy

processes integrate

activities and route information up, down, and across the hierarchy and clarify roles and responsibilities, especially at the boundaries created by structure

metrics and rewards align and motivate

individual behaviors and performance with strategic goals

people practices set policies to

hire, train, and develop for the capabilities and mindsets required by the strategy

____ are the key to the star model

capabilities

capabilities are

the unique combination of internal skills, technologies, and abilities that differentiate a company

strategy dictates the specific capabilities (core competencies) necessary to

execute on the chosen strategy and accomplish its specific goals

people, structure, processes and measures must be ALIGNED through

organization design to create and support these capabilities

much of the design process will be deciding

what not to do