20 cau sau

11. In the communication process, _______refers to converting an idea into words or gestures that convey meaning.

encoding

12. Anything that interrupts the transmission of a message, such as a weak Wi-Fi signal or distracting sounds, is called_____.

noise

13. The verbal and nonverbal responses that help a sender determine whether a message has been received and understood are called_____.

feedback

14. The first phase of the 3-x-3 writing process, which involves analyzing the purpose, anticipating the audience, and adapting the message, is called____.

prewriting

15. The final phase of the 3-x-3 writing process, which includes editing, proofreading, and evaluating a message, is called_____.

revising

16. Business messages designed to convince readers, motivate employees, or influence customers are called________. (TWO words)

persuasive messages

17. The _____of a communication channel refers to how fully it represents the information in the original message, including verbal and visual cues.

Richness

18. The ______emphasizes the receiver's perspective by focusing on audience benefits and using second-person pronouns rather than first-person pronouns. (TWO words)

you view

19. Technical or specialized language used by people working in a particular field is known as______.

Jargon

20. To communicate clearly and avoid unnecessarily complicated expressions, business writers should use ______(TWO words)

plain language