Reflections: Effective Communication Skill

Effective Communication Skill: Reflections

Reflections on effective communication skills involve analyzing and evaluating one's ability to convey messages clearly and listen actively, ensuring mutual understanding in conversations.

Listen to understand

• Hear the tone: This means to comprehend not just the words but the emotions behind them.

• Process the message: This means analyzing and making sense of the information being shared.

• Catch the facts: This means noting key details and information conveyed.

Respond with your translation of the message

By paraphrasing the speaker's words to confirm understanding and show engagement.

Examples of responding with your translation of the message

• “I hear you saying…”

• “It sounds like you are…”

• “It seems like you need//want…”

• “So, correct me if I’m wrong but what your saying is…”

• "I understand that you feel…"

• "What I'm getting from you is…"

• "It appears that you're saying…"

Different ways you would follow up from a reflection when communicating with someone in different scenarios, why you would use each, and what their effect would be

These refer to various techniques used to continue a conversation after reflecting on someone's message. Each approach may include clarifying questions, providing feedback, or expressing empathy, depending on the context, which can enhance understanding and strengthen the relationship.

USE Feedback/Advice/Suggestion in a scenario where the speaker has shared a concern or problem. By offering constructive feedback, you demonstrate active engagement and support their efforts to find a solution. This can foster trust and encourage open dialogue.

USE Clarifying Open Ended Questions in a scenario where the listener needs more information or clarity. This invites the speaker to elaborate, ensuring that both parties are on the same page and that misunderstandings are minimized. Asking open-ended questions encourages the speaker to share their thoughts further, deepening the conversation.