IO HISTORU

Walter Dill Scott

he was interested in studying salesperson and psychology of advertising. Wrote the book "The Theory of Advertising" and "The Psychology Of Advertising"

Hugo Munsterberg

founder of Industrial Psychology,he was interested in the derign of work and personnel selection for job ( streetcar / trolley car operator)

Frederick Taylor

he believed that scientific principles could be applica to the of work behavior to help increase worker efficiency and productivity.

Time and Motion study

procedure in which work tasks are broken down into simple component movement and the movements timed to develop efficient method for performing the tasks.

Scientific Management

a method of using scientific principles to improve the efficiency and productivity of job.

Lillian Moller Gilbreth

she was concered with the human aspects of time management. She was also first to recognize the effects of stress and fatigue on workers.

Elton Mayo

explored the effects of lighting on worker productivity but then led to discovery of Hawthorne effect

Hawthorne Effect

states that changes in behavior or performance occur when one is being observed.

Human Relation Movement

it recognized the importance of social factors and "worker morale" in work productivity.

Oraganizational Downsizing

a strategy of reducing organization's workforce to improve organizational efficiency and competitiveness

Outsourcing

contracting with an external organization to accomplish work task, used to increase output and can reduced over head cost associated with the personnel needed to do the task in house

Polygraphs

also called lie detectors; an instrument that measure physiological reactions precumed to accompany deception.

Snap Judgement

arriving at premature, early overall evaluation of an applicant in hiring interview.

Graphic Rating Scale

a performance appraisal method using a predetermined scale to rate the worker on important job dimension

Turnover

refers to the rate at which employee leave an organization and are replaced by new hires

Voluntary Turnover

employees choose to leave the organization on their own.

Involuntary Turnover

happens when employees are terminated or laid off by the organization.

Exceptioning

ignoring pay discrepancies.

Paper CoW Effect

an act of following outdated procedures because they have always been done that way

Sacred cow Hunt

process of identifying and eliminating unnecessary or outdated processes within an organization that may no longer serve a valuable purpose but still followed due to tradition or habit.

Referent Power

it is an ability to influence others because they admire and respect you

Rank and Yank

it refers to performance appraisal system where employees are ranked against each other and their ratings are fessed forced into normal distibction

Golem Effect

its states that low expectation from others lead to poorer performance

Pygmalion Effect

its states that high expectation fom others lead to higher performance

Rosenthal Effect

same with pygmalion effect but used in context to emphasize teacher expectation to student perormance.

Realistic Job Preview

a recruitment method where job applicant are provided with positive and negative aspect of job.