113C.04 Nails Guest Experience

Predictable Results

Communicating with your client prior to and during the nail service will help you avoid misunderstandings and ensure predictability

Non Guide lines for the connect service

Explaining Recommended solutions

Which of the following is a guideline to be followed during the Complete nail service essential

ask questions and look for verbal and nonverbal cues to determine your client's level of satisfaction

Create service

During the create service this is where one makes sure the client is comfortable

Requesting Feedback

By requesting feedback this insures and determines the level of the clients satisfaction both verbally and non-verbally

What is NOT a method used to disinfect tools and equipment

Heat is not a form used to disinfect tools and equipment

Removing Debris

When cleaning implements its important to remove all the debris before disinfecting said implements

Single use- items

Single use items are meant to be discarded after the usage on that one singular client

All of the following are personal care guidelines for the salon EXCEPT

store soiled towels in a dry, covered receptacle until laundered

When completing the client record after a nail service, which of the following is NOT necessary to note

Weather Conditions