Oral Comm Exam #2

Hearing

Passive, physiological process; sound received by ear

Listening

Active cognitive process, requires energy desire focus and attention

Information Processing

Assigning meaning to stimuli you sense

Three parts of information processing

Evaluating, interpretation, understanding

Remembering

Recall something from stored memory

What two types of memory are essential processes

working and long term

Evaluating

Listener analyzes evidence, sorts facts from opinion, determines intent of speaker, judges accuracy of speaker’s statements and their own person conclusions

Responding

overt behavior of listener; indicates to speaker what has and hasn’t been recieved

Feedback

helps ensure understanding

Pseudolistening

type of non listening, appears attentive, actually ignoring or partially listening to speaker

Empathetic Listening

listening to someone to seek understanding of their thoughts or feelings

Barriers to effective listening

consider the topic or speaker uninteresting, concentrated on details not main ideas, tolerate or fail to adjust to. distractions, bias and prejudice

Consider the topic or speaker uninteresting

put more effort into listening when we think its important, deciding its boring can lead us to conclude info is unimportant

Concentrate on detail not main ideas

causes listeners to walk away with disjointed info

Tolerate or fail to adjust to distractions

distractions can be overcome physically , some mentally, tech often distracts

Bias and prejudice

hard to listen to people who we have bias against, giving into bias limits

Critical Listening

Judges accuracy of info

Critical Thinking

ability to analyze and assess information

Research

Gathering info

Illustrations

Factual and hypothetical

Statistic

Numerical data that shows relationships or summarize or interpret many instances

Interview as an info source