WK 5 - Management Skills

Values is

core beliefs or desires that guide and motivate your attitudes and actions

ways to sort values list 4

instrumental — the how

• standards of behavior for getting where you want to go: courage, honesty, compassion, respect

terminal — the what

• end states you’re after: a happy family, career success, a sense of accomplishment

Tangible

• Material things: a car , money, a home

Intangible

• ideals you strive for : freedom, happiness, love

Ethics Failed : what it cost,,,expalin wells fargo 2016

it concealed goals

Wells Fargo

• under pressure to hit impossible sales quotas

• employees opened millions of accounts customers never asked for

• CEO forced out

• $3B to the DOJ and SEC

Ethical Breakdowns: Five Traps

1. ill-conceived goals

2. Motivated blindness

3. indirect blindness

4. the slippery slope

5. Overvaluing outcomes

ill - conceived goals

the incentive was meant to drive one behavior and drove a worse one ( wells fargo )

motivated blindness* harder one

not seeing others misconduct because its in ur interest not to

indirect blindness*harder one

holding ppl less accountable when a third party did the dirty work

The slippery slope

missing unethical behavior bc it grew gradually

overvaluating outcomes

giving a pass to a bad person bc the result was good

organizational justice is a

“personal evaluation about the ethical and moral standing of managerial conduct”

in organizational justice the word that matters is

personal. Perception is reality. to an employee, there is no difference between a truly unfair act and one that merely feels unfair

3 Dimensions of Justice

• Distributive — the result

• Procedural — the means

• Interactional — the treatment

Distributive — the result

• Was the outcome fair? Did I get my share? Did the most qualified person get the promotion?

• Allocation rules: equality, equity, need

Procedural — the means

• Regardless of outcome, was the process fair?

• Consistent, bias-free, neutral, representative, accurate, ethical

Interactional — the treatment

How one person treats another

• Informational: were you truthful, and did you explain enough?

• Interpersonal: dignity and respect?

which dimension matters more to managers

Distributive - the decision itself

which dimensions matters more to employees

procedural and interactional - how it was decided and how they were treated