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COMMUNITY
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What is the intent of the WELL Community Concept?
To support access to essential healthcare, build a culture of health that accommodates diverse population needs, and establish an inclusive, engaged occupant community.
A physical or digital WELL feature guide is prominently displayed and/or made widely available to all occupants, meeting the following requirements:
Describes the WELL features achieved by the project.
Explains how the WELL features achieved by the project impact occupant health, well- being and comfort and support the project’s health-oriented mission in Part 2: Provide Health-Oriented Mission in Feature C02: Integrative Design.
What is the intent of Integrative Design?
Facilitate a collaborative development process and ensure adherence to collective wellness goals.
Projects engage stakeholders upon the point of registration in project design and development and conduct the following activities:
Identify project stakeholder groups, including (as applicable) the owner, manager, facilities management team, architects, engineers, occupants, residents, and human resources and workplace wellness staff.
Perform a values assessment and alignment exercise with the team to inform any project goals or strategies to meet stakeholder expectations.
Engage new stakeholders who join the process after the initial meeting, such as contractors, sub-contractors, anticipated users of the space, or new hires to the project's leadership team (as applicable).
Set future meetings to stay focused on the project goals, develop a plan of response to stakeholder feedback and maintain a record of the response.
What is the minimum number of responses or percentage of occupants that is required to respond to a survey?
There is no minimum number or percentage of occupants that must respond to the survey as long as all occupants are invited to take the survey.
A health benefits plan is available to all eligible employees and their designated dependents (e.g., spouse, domestic partner, child, parent, parent-in-law, grandparent, grandchild, sibling) at no cost or subsidized that includes the following services:
Medical care
Dental care
Vision care
Mental health and substance use services
What is the main issue facing Workplaces that implement healthy behavior programs?
Workplaces have the potential to promote and encourage healthy behaviors; however, if employees are unaware of the health promotion opportunities available, they are unlikely to participate.1,2 Moreover, studies of organizations with successful workplace wellness programs demonstrate that isolated incentives or programs, or even just health-promoting physical environments alone, will not be effective in promoting employee health or engaging employees in healthy behaviors unless they are part of an overarching culture of health integrated into everyday operations.
How frequently should paid breaks be provided for pumping for new mothers?
At least 15-20 minutes every 2-3 hours (or 2-3 pumping sessions per eight-hour workday), with adjustments as necessary to meet the needs of individuals.
What is the intent of the Family Support Concept?
Support working parents and caregivers so that they can properly care for members of their families
How many weeks of paid leave are to be provided for the care of a spouse, domestic partner, child, dependent, parent, parent-in-law, grandparent, grandchild, sibling, or other designated relation with a chronic or long-term serious health condition, including an illness, injury, impairment or physical or mental
health condition.
12
Which concept in Community supports working parents and caregivers so that they can properly care for members of their family?
Family support concept
A C11 Civic Engagement project must provide community space that has designated outdoor or indoor space made available to the public at no cost that meets the following requirements:
Is at least 2,000 ft
Open at all times unless closed for security purposes (e.g., during nighttime hours) or special events.
Signage or other communication indicates the hours the space is open and the space’s designation for public use.
Provides quality seating areas and is easily navigable for individuals of all abilities.
This WELL feature requires projects to offer resources like first aid kits, automated external defibrillators (AEDs), and opioid response kits, coordinate with emergency response teams, and provide emergency
preparedness and response training
C14 emergency resources
An emergency management plan is in place outlining response in the case of emergencies within the building or surrounding community, addressing at minimum the following hazards:
Natural (e.g., flood, tsunami, wildfire, earthquake, heatwave).
Fire.
Health (e.g., acute medical emergency, infectious disease pandemic).
Technological (e.g., power loss, chemical spill, explosion).
Human-caused (e.g., civil unrest, active shooter, terrorism).
What process facilitates an inclusive and collaborative planning and orientation process and establishes a health-oriented project mission?
Charrette
This WELL feature requires projects to collect feedback from building users through third-party or custom surveys on their health, well-being and satisfaction with their environment, particularly on topics related to
WELL strategies.
C04 occupant survey
Annually, the project submits the following through the WELL digital platform
Project and survey data, including:
The total number of employees invited to complete the survey and the number of the total number of employees invited to complete the survey and the number of employees who completed the survey.
Date survey started and finished.
Project location.
Project type.
Level of WELL Certification.
Sociodemographic information (age and gender at minimum). Aggregated, anonymized survey results.
This WELL feature requires projects to build on minimum occupant survey requirements by collecting and responding to more in-depth and customized
information from building users on their health, well-being, and satisfaction with their environment including topics related to WELL strategies, both before and during occupancy.
C05 Enhanced Occupant Survey
Health services are provided for all eligible employees at no cost or subsidized, on-site, in-person within 0.25 miles of the project boundary or through a telemedicine provider or digital health platform, and meet what requirements?
Experienced and qualified healthcare providers (e.g., physician, nurse practitioner, physician assistant) are available to provide confidential medical treatment for episodic, recurrent, urgent or other illnesses before, during and/or after regular business hours.
A scheduling system allows for drop-ins and/or appointment booking. If services are only available during regular business hours, then eligible employees are allowed to use services during the workday.
Employers provide a short-term sick leave policy for all eligible employees, distinct from paid time off and family leave, that includes at least what?
At least 10 days of sick leave are paid at 50% or higher of the employee’s full salary or wages, offered through a flat rate or annual accrual, during any 12-month period for an acute, chronic or serious health condition.
What are the health promotion strategies for WELL feature C07 Enhanced Health and Wellness Promotion?
Monthly digital communications to employees and/or regular occupants (as applicable) and quarterly education sessions (e.g., workshops, lectures, seminars) that offer instruction on topics within the ten WELL concepts, covering at least two different concepts per year.
Who is the dedicated executive-level employee whose primary responsibility is to plan and oversee strategies that promote the physical, mental and emotional health and well-being of all employees (e.g., Chief Wellness Officer)? The individual must be employed at the executive (C-Suite) level or report directly to a member of the executive (C-Suite) team.
Health Promotion Leader
Are project owners required to make tenants participate in practice drills for emergency preparedness and response?
No. Project owners must provide opportunities for all tenants to participate in drills and emergencies, but do not have to mandate tenant participation
This WELL feature requires paid parental leave for primary and non-primary caregivers and supportive resources for parents returning to work.
C08 New Parent Support
A project must offer at least two of these services to help employees utilize and return from leave.
Part-time options (e.g., ramp-back programs).
Work-from-home flexibility.
Flexible schedules.
This WELL feature requires projects to go above and beyond accessibility laws and/or codes by integrating universal design principles to accommodate diverse needs and create a fully inclusive environment
Accessibility and Universal Design
What refers to the taste of and access to water in the project boundary?
Indoor environmental quality of water
WELL feature C11 Civic Engagement must provide access to one or more indoor or outdoor spaces within the project boundary that is provided to the public,
such as local community groups, student clubs, or non-profit organizations, at no cost in what type of spaces?
Meeting space
For spaces to be approved for accessibility and universal design they must require the following concerning physical access:
Physical access: entry, exit, and key interaction points that enable inclusive entrance to the project and strategies that enable flexible usability of the space to accommodate change as needed (e.g., stair-free entrances, step-free egress, operable windows, automatic doors).
LIGHT
,
What is the internal clock in humans and animals that synchronize physiological functions on a 24-hour cycle?
Circadian Rhythm
The circadian rhythm is an internal clock in humans and animals that synchronizes physiological functions on a cycle of what duration?
24 hours
Light exposure in the late afternoon/early night will shift circadian rhythms in what way?
Phase delay
How does light enter the body?
Through the eye
What has flicker been associated with?
Eye strain, headaches, migraines, and epileptic seizures.
What is flicker?
A variance of luminance in time, measured by hertz.
What are Color Rendering Index (CRI) and IES TM-30-15 commonly used to determine?
Color Properties
A new employee has requested more lighting at their work station. How quickly must the request be fulfilled under WELL guidelines?
within 8 weeks
What term is used to reference excessive brightness of the light source, excessive brightness contrasts, and excessive quantity of light?
Glare
What is the main driver of the visual and circadian systems?
light
Where can you find a retina?
in the eye
What does the WELL Light concept aim to provide?
A lighting environment that reduces circadian phase disruption.
Name the 2 Preconditions of Light.
Visual Lighting Design and Light Exposure
What type of fixtures would have a UGR?
lighting
Which feature lists acceptable lighting reference guidelines?
L02 Visual Lighting Design
What does Equivalent Melanopic Lux measure?
The impact of light on the circadian system
What is fenestration?
The arrangement of windows and/or glazing in the outdoor envelope of a building
DALY is an acronym for what?
Disability Adjusted Life Years
What is an AAP?
Alternative Adherence Pathway
Are vision glazing/windows considered 'surfaces’?
Windows and other glazed surfaces are not considered 'surfaces' for the L07 Visual Balance WELL feature.
What effect does age have on the eyes?
As humans age, the transmission of light through their lenses is reduced. This is due to age-related changes, including increased light absorption by the lenses, smaller pupil size, increased scattering of light due to thicker lenses, and yellowing of the lenses. This aging of the eye indicates that an increase in light levels is required to ensure visual acuity.
What WELL feature requires projects to design spaces to integrate daylight into indoor environments, so that daylight may be used for visual tasks along with electric lighting? It also provides individuals with a connection to outdoor spaces through windows
L05 Daylight Design Strategies
What is the intent of the WELL Light concept?
To promote exposure to light and to create lighting environments that promote visual, mental, and biological health.
What is the most ideal source of light?
the sun
At what point during the build process should daylight access be considered?
At all stages of building/planning from architectural and façade design to interior design and layout.
What effects does color rendering have on visual perception?
Using electric light with high color rendering can improve people's perception of space, and low color rendering can impact the ability to differentiate between objects and perceive the surroundings accurately
What is CCT?
Correlated Color Temperature (CCT) is the description of the color characteristics of light. CCT generally ranges from 2700 Kelvin to 6500 Kelvin. Lower color
How do you calculate Equivalent Melanopic Lux?
Multiply the photopic lux (L) designed for or measured in a building by this constant (R): EML = L × R.
What is ambient lighting?
The primary source of lighting that provides overall illumination for a space to support vision and reduce glare. Supplemental lighting and light fixtures connected to plug loads do not count as ambient lighting. Ambient lighting is also known as general lighting.
Define supplemental lighting.
All light fixtures, including task lights that are considered plug loads and/or are not part of the ambient lighting system in a space. They also do not include special-purpose lights, such as those used for signage and decorative purposes. Supplemental lighting fixtures must be controllable by each occupant. Supplemental lighting.
MOVEMENT
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How much of the adult population is estimated to be physically inactive?
approximately 25%
An existing five-story building recently underwent a major renovation to convert its layout from eight separate suites into one large headquarters for a corporate tenant. The new tenant is interested in open staircases to visually connect all floors and promote walkability. Where should at least one of the staircases be located?
Before the elevator or escalator
If physical inactivity was reduced by 25%, approximately how many deaths could be averted?
1 million
Proximity, connectivity, density, safety, and aesthetics are core design themes central to what?
walkable communitites
According to a 2016 study, it is estimated that what percentage of people use a wearable or app to track their health and fitness?
33%
Studies have shown that an ergonomics program can reduce claims by up to 45% and provide an ROI of_____?
10:1
Name contributing factors to growing physical inactivity rates around the world
Modern Transportation Labor Saving Devices Sedentary Jobs
The average adult is reported to be sedentary for how many hours every day?
3-9 Hours Per Day
What are the types of active furnishing according to Feature V07?
Adjustable Height Standing Desk Treadmill Desk
Portable Desk Pedal
What is the estimated price of physical inactivity on the healthcare system globally?
$54 Billion
Name 3 reasons typically given for not choosing to bike to work.
Safety, no bike parking, and no changing facilities.
A new construction project will have three floors with stairwells servicing all floors. Name the best spots to place signage to encourage stair use.
Near the elevator, the front door, and the base of each stairwell
How close must the shower and changing facilities be to the project boundary under V04 Part 2?
650 ft Walking Distance
What is gamification?
Strategies that incorporate game elements in what is otherwise considered a non-game context or scenario (e.g., musical staircase). These strategies intend to encourage individuals to engage in the desired behavior.
What are some good ways to calculate the number of peak visitors?
Actual Figures, Institutional Knowledge, and/or Using Default Occupancy Assumptions
What was one of the top drivers of global disability in 2016?
Actual Figures, Institutional Knowledge, and/or Using Default Occupancy Assumptions
What is the intent of the WELL Movement concept?
To promote physical activity in everyday life through environmental design, policies, and programs to ensure that movement opportunities are integrated into the fabric of our culture, buildings, and communities.
What are the 2 preconditions of movement?
V01- Active Buildings and Communities & V02- Ergonomic Workstation Design
What is a specific type of physical activity that is planned, repetitive, structured, and targeted towards one or more domains of physical fitness, and is typically discussed regarding intensity?
Exercise
Name some of the core design themes of walkable neighborhoods.
They vary but center around several core design themes: proximity, connectivity, density, safety, and aesthetics.
What are the types of active workstations?
Manual or electric height adjustable desks provide users the ability to customize workstation height at both seated and standing positions.
Supplemental solutions that allow all or part of the work surface and all input devices (monitor or screen, keyboard, mouse) to be raised or lowered to seated or standing heights.
Treadmill Desk Bicycle Desk Stepper Machine
What is a functional entrance?
A building entry/exit is designed to be used by pedestrians and is open (unlocked) during regular business hours. It does not include any entry/exit exclusively designated as an emergency exit. May include a garage door, if it is designed as a pedestrian entrance.
What is the difference between long-term and short-term bicycle parking as it relates to the Movement concept?
Short-term bike parking (e.g., public bike rack) is located within a 100 ft walk distance of the main building
What is the Circulation Area on a project?
Provided exercise equipment must be provided within what distance of the WELL project boundary
What is the difference between physical inactivity and sedentary behavior?
Sedentary behavior is distinct from physical inactivity and is characterized as very low-intensity, low-effort activities, such as sitting.
According to estimates, how many deaths could be prevented if physical inactivity were reduced by just 10%?
More than half a million deaths could be averted, while over one million deaths could be averted if physical inactivity were reduced by 25%.
What is Walk Distance on a project?
The distance between two points is measured along a path taken by a person to travel from one point to another (i.e., not the radial distance). In outdoor environments, the route used should be along a pedestrian-friendly path, such as a sidewalk or all-weather path.
What is a qualified physical activity professional?
A person who has the knowledge and skills to execute a specific role through education, training, and/or experience and has demonstrated their ability to apply this knowledge, as required.