whole mid term

define organizational change

any alteration of people, structure in an organization

define change agent

someone who acts as a catalyst

VUCA?

volatility, uncertainty, complexity, ambiguity

list 3 stages lewins change

unfreezing, changing to a new state, refreezing to make change permanent

list 3 area change managers focus on

strategy, technology and people

list 3 conditions that facilitate change

culture is weak, organization young and small, dramatic crisis occurs

list 3 causes of stress

conflicts, overload, ambiguity

define stress

excessive pressure placed on you

creativity vs innovation

creativity ability to combine ideas in a unique way. innovation is taking creative ideas and using them to make into something useful

define disruptive innovation

A new product, service, or process that greatly changes how an industry works.

define planning

management that involves setting goals, planning strategies

goals vs plans

goals desired outcomes and targets and plans is how the goal will be met

define operational plans

Plans for a specific department or area of a business

list 3 things a plan should be based on

mission statement, vision statement and competitive advantage

how long does a canadian organizations cover

long term 3+ years

3 contingency factors in planning

level in the organization, degree of environmental uncertainty, length of future commitments

define objective

desired outcomes for the organization

what is the name of a process of setting mutually agreed upon goals and using those goals to evaluate employee performance

MBO - management by objectives

define environmental scanning

looking for info to spot new trends and changes

define communication

the transfer and understanding of meaning

list 3 functions of communication

control, motivation, information

list 3 elements of communication process

source,encoding,channel

explain nom verbal communication

communication without words

3 barriers to communication

information overload, filtering, jargon

explain the difference between formal and informal communication

Formal communication: Communication that follows the company’s official rules and structure

Informal communication: Communication that happens casually, outside the company’s official structure

list 3 direction of flow for communication

downward, upward and lateral

list 3 skills u should sharpen

speaking skills, writing skills and reading skills

Define manager

Someone who coordinates and oversees the work of other people so that organizational goal can be accomplished

list 3 levels of managers and define 1

first line manager, manage work of employees. middle manager, manage work of first line managers. top manager, responsible for making all decisions and making plans and goals for the company

Define organization

A deliberate arrangement of people to accomplish some specific purpose

List 3 characteristic of organizations

Distinct purpose

Deliberate structure

People

Explain efficiency and effectiveness

Efficiency - doing things right

Effectiveness - doing the right things

list 4 management functions

Planning

Organizing

Leading

Controlling

List 3 management skills

Technical skills

Human skills

Conceptual skills

list 3 global perspective and explain 1.

Globalization, nationalism, parochialism. Globalization is the process of developing influence in other countries

List 3 possible global attitudes and explain 1

Ethnocentric, Polycentric, Geocentric. Ethnocentric sees that the home country has the best practices

list 3 global trade mechanism

WTO, IMF, GATT

Global sourcing

buying materials or labour from around the world whenever its at its cheapest

3 ways organizations go global and explain 1

Global sourcing, exporting, importing. exporting making products and selling them around the world

list 3 environments a manager must manage

political, economic, cultural

Where does external constraints come from

from the organizations environment

Define environment

A set of surrounding conditions and objects that could affect performance

depending on the organizational environment what may managers need to know

a lot about the components or very little

3 factors in external environment that could affect its performance

economic, demographic and political

3 elements in a specific environment

suppliers, customers, and competitors

define organizational culture

the shared values, principles and traditions in an organization

list 3 dimensions of organizational culture

adaptability, attention to detail, team orientation

list 3 ways employees learn culture

stories, language and rituals