Communication/Motivating Employees

Importance of Communication

• Reduced Mistakes

• Faster decision making

• Improved coordination

• Improved employee motivation

• Improved customer relationships

Communication Barriers

• Physical

• Breakdown of process

• Cultural

• Attitude

• Organisational

Problems cause communication

• Reduced Employee motivation

• Poor recruitment

• More mistakes

• Tasks are not completed

• Reduced sales

Benefits of a motivated workforce

• Improved productivity

• Lower absenteesim

• Lowe labour turnover

• Greater willingness to accept change

Maslows Hierarchy

• Physiological needs - Basic needs

• Safety Needs - Job security and basic safety

• Social Needs- To be accepted to a social group

• Self Esteem needs - Recognized and Appericiated for good work

• Self Actualization - When the employee reaches their full potential

Herzberg

Hygiene Factors

• Working conditions

• Salary

• Relationship with other employees

• Supervision

Motivators

• The work itself

• Growth

• Promotion

• Recognition

• Achievement

Job rotation

Advantages

• Variety of Jobs make job more interesting

• Improves skills of employee

• Able to cover absent employees

Disadvantages

• Increases cost of training

• Employee may not be skilled enough to complete other tasks

• May take time to switch tasks

Job enrichment

Advantages

• Make full use of employee skills

• Increase employee skills

Disadvantages

• May need training

• May asked to be paid

• Not easy to add roles