Shorebreak Service

What is the proper

What is the proper Shorebreak server uniform ?

Black shoes, shirt tucked into t-shirt, sock knee height, name tag proper height, smile on face!

When should you greet a table that’s been sat in your section? Whose responsibility is it to let you know you have been sat?

Within 30-45 seconds. The host should let you know, but it is still YOUR responsibility

When should you present food and drink specials ?

When you greet the table

What should you bring with you everytime you greet a table? Why are they important ?

Coasters/bevarages napkins and a Sili Pint. Coasters are important because they let management know a table has been greeted. Bringing a Sili Pint reminds you to present the special, and lets the guest see the cool cup up close!

Everyone who looks under ____ should be ID’d

35

What are acceptable forms of ID?

Driver’s license, passport, state-issued ID, military ID

What should you look for when checking an ID?

Always take the ID from the guest — proper date of birth (found on back of military IDs), photo looks like the person, ID is not expired

What should you do if you have questions about the validity if an ID?

Ask for 2nd form of ID (credit card or school ID) and/or ask them questions the ID (middle name, birth month, zodiac sign…). If you need, ask a manager.

List 5 signs of a guest who has had too much to drink. What should you do in that situation?

Difficulty with fine moto skills, difficulty with paying attention, slurred speech, loud speech, excessive sweating, loss of inhibition (offensive, disorderly), increased aggression, bloodshot or glassy eyes, drowsiness

Immediately let a manager know to keep an eye on the guest. NEVER cut a guest off yourself!

How long should non-alcoholic drinks take be delivered?

1-3 minutes

How long should alcoholic drinks take to be delivered?

3=5 minutes

When should you automatically refill a guest’s drink?

When the glass is about 1/3 full

If the customer orders an entrée, appetizer, and salad, in which order should it be brought to the table?

Appetizer, salad, entrée

When taking children’s orders, what should you always ask?

“Would you like the children’s food to come out first, or with the rest of the table”

If a guest orders a salad and an entrée at the same time, what should you as them?

“Would you like your salad out first?”

What is the first thing you should do after taking an order?

Read it back to the guest

What is the first thing you should do when you have rung an order in?

Bring plates and silverware to the table

If a guest orders an entrée and a to-go order, when should you ring their to-go order in and why?

About halfway through their meal - it will come fresh out while they are finishing up.

You should always serve from the ___ and pick up from the ___

left / right

What is a 2 minutes check back, and why is it important ?

A few minutes after a guest has received their food, the server goes by the table to check on them. This is important to make sure that the food tastes good, everything is cooked properly, and see if they need anything else (drink refills, condiments, etc.)

If a guest tells you they are not happy with their meal, what should you do?

Apologize to the guest and ask how you can correct the situation, Offer a recook or a different menu item, and IMMEDIATELY notify a manager.

What is prebussing, and why is it important?

Clearing dishes and glasses that are no longer needed. This is important to make sure the table is not crowded, and the guest has enough room to enjoy their experience. It makes the table easier to clean and turn over when guest has left, meaning you get sat again sooner.

What does “full hands in, full hands out” mean?

Never go anywhere without making yourself useful! Keep your hands full eveytime you go to and come from the wait station or kitchen.

Name 3 ways to show teamwork

Running food, running drinks from the bar, prebussing tables out of your section as you walk by.

What is the difference between an order taker and a salesperson? Which should you be at Shorebreak, and how would it benefit you?

An order taker simply takes orders and does the bare minimum. A salesperson established relationships, upsells, and goes above and beyond to provide a great guest experience. Be a salesperson — it makes everyone more money and brings guests back !

Give 5 examples of upselling

Doubles drinks, premium liquor, bottles on wine instead of glasses, premium sides, selling Sili Pints, spiked milkshakes, adding protein to salads, blackening proteins, extra tacos, extra burger patties

What dies “86’d” mean ?

We are sold out of an item.

What extra precautions should be taken with children at the table ?

Warn guests about hot plates, sharp objects glassware and hot plates out of reach, lids on campus, kids strapped into highchairs/booster seats

When/how is the best way to present the check?

After all plates are cleared, dessert and another round of drinks has been offered. Always ASK if they are ready for the check, we never want a guest to feel rushed. Ask the guest to fill out a comment card and to review us online!