pt interview

nurse communication

calm

open demeanor to build trust

non-verbal communication

posture

facial expression

body language

eye contact

touch

verbal communication

word choice

tone

pace

volume

why should nurse allow silence

allow pt…

• time to think

• organize thought

• space to continue talk

communication technique to avoid

false reassurance

why question

unwanted advice

distancing

med jargon

avoidance language

subjective data

open-ended question

closed question

open-ended

allow pt to tell story

pt own words

introduce new topic → story

closed question

direct

obtain specific information

detail

reflection

repeat something pt said to encourafe further explanation

why avoid “why” question

pt feels…

• defensive

• blamed

• judged

interview adolescent

respect

honest

no slangs

focus on person before problem

difficult topic in the end

positive reinforcement

interview env

private

quite

no distraction

equal status seating

pt in street clothes

comfortable spacing

goal: comfort + privacy + trust

facilitation

encourage pt to continue to talk

empathetic response

recognize pt feeling

no false reassurance

communicate young children

focus on caregiver first

first na,e

give time to warm up

calm/friendly voice and face

short, simple, question/explanation

interview older adult

Mr, Ms, Mrs last name

allow time needed

adjust pace

accommodate:

• hear

• mobility