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39-card review of all 13 exam questions: explanation and example/application cards first, then 13 memory-cue cards. Based on your updated study guide and class notes; Q12 uses the previously checked Adler textbook strategies. Practice answers aloud in full sentences.
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Q1 — Describe THREE communication competence characteristics.
Cognitive complexity: consider different perspectives.
Appropriate behavior: choose communication that fits the person and situation.
3. Self-monitoring: notice and adjust your own communication.
Q1 — Give an example of EACH competence characteristic.
Cognitive complexity: consider an emergency when a classmate misses a meeting.
Appropriate behavior: greet a professor formally and a friend casually.
Self-monitoring: notice confused listeners and slow down.
Q2 — Name and describe the THREE perception steps in order.
Selection: choose what to notice; needs and interests influence attention.
Organization: categorize information using physical, social, or psychological characteristics.
Interpretation: assign meaning using knowledge of the person or situation.
Q2 — Apply selection, organization, and interpretation to a short reply.
Selection: I notice a short reply.
Organization: I categorize its tone as brief or distant.
Interpretation: I think the person may be busy. These form a perception
Q3 — Give TWO meanings of confidence and describe THREE thought-management steps.
Confidence means
a feeling of certainty
an act of trust/reliance.
3 thought-management steps:
Notice: become aware of a thought with curiosity.
Name: identify its feeling, such as fear.
Neutralize: recognize it as a thought, consider whether it helps, and let it go to refocus.
Q3 — Give a phrase for Notice, Name, and Neutralize.
Notice: “I notice I am thinking I will forget my speech.”
Name: “This feels like fear.”
Neutralize: “This is just a thought. Thank you, brain, but this is not helpful right now.” Then return to preparing.
Q4 — Describe BOTH sides of TWO intercultural dimension pairs.
Individualistic: I before we; personal goals and responsibility.
Collectivist: we before I; group loyalty and responsibility.
High uncertainty avoidance: prefers familiar, predictable situations.
Low uncertainty avoidance: tolerates unclear plans and new approaches. These are cultural tendencies, not universal rules.
Q4 — Give an example for EACH of the dimensions.
Individualistic: choose a career for personal interests.
Collectivist: choose partly to support family.
High uncertainty avoidance: require detailed project instructions.
Low uncertainty avoidance: begin with a flexible plan and adapt.
Q5 — Describe mindful listening and TWO other types.
Mindful: be fully present and set aside personal distractions.
Relational: connect emotionally, notice unexpressed feelings, validate, and show empathy.
Critical: evaluate accuracy, evidence, and speaker credibility rather than simply accepting the message.
Q5 — Give examples of mindful, relational, and critical listening.
Mindful: set aside assignment worries to focus on a friend.
Relational: acknowledge an upset friend’s frustration.
Critical: examine whether a speaker’s evidence supports their claim and whether emotional appeals hide weak support.
Q6 — State and describe TWO communication principles.
You cannot unsay a message: an apology cannot erase that it was received.
The message sent is not always received as intended: a listener can interpret it differently.
Q6 — Give an example of EACH communication principle.
Cannot unsay: a friend remembers an insult even after an apology.
Sent differs from received: joking “Nice job” after a mistake is interpreted as criticism.
Q7 — Describe TWO perceptual tendencies.
Fundamental attribution error: explain someone’s behavior through character while overlooking circumstances.
Snap judgment: reach a quick conclusion from limited information, often overgeneralizing. These can overlap.
Q7 — Give attribution-error and snap-judgment examples.
Fundamental attribution error: call a late classmate irresponsible without considering car trouble.
Snap judgment: see a student on their phone and immediately label them lazy, although the message might be urgent.
Q8 — Describe the THREE perception-checking steps.
Describe observable behavior without assuming a motive.
Offer TWO possible interpretations.
Ask the person for clarification.
Q8 — Give a phrase for EACH perception-checking step.
Describe: “You walked past without responding when I greeted you.”
Interpretations: “Maybe you didn’t hear me, or you were upset with me.”
Clarify: “Can you help me understand what happened?”
Q9 — Describe TWO strategies for speech apprehension.
Visualization: imagine successfully completing speech preparation and delivery.
Preparation/practice: organize clear ideas and rehearse so the material and delivery become familiar.
Q9 — Give an example of EACH speech-anxiety strategy.
Visualize preparing peacefully, walking calmly to the front, and sharing ideas clearly.
Prepare an organized outline and rehearse aloud using simple, clear language.
Q10 — Describe ONE captivating opening and ONE memorable closing.
Opening: ask a thought-provoking question that relates the topic to listeners.
Closing: revisit that opening question to connect the beginning and ending and reinforce the message.
Q10 — Give a connected opening and closing example.
Open: “Have you ever left a conversation unable to remember what was said?”
Close: “Next time someone speaks, will you simply hear their words—or give them your attention?”
Q11 — Describe THREE intercultural communication problems from your guide.
Ethnocentrism: consider your culture superior.
Stereotyping: exaggerated group generalizations that overlook individuals.
Body-language differences: cultures can assign different meanings to gestures, expressions, or eye contact.
Q11 — Give an example of EACH intercultural problem.
Ethnocentrism: dismiss other dining customs as inferior.
Stereotyping: assume an exchange student excels at math solely because of their ethnic background.
Body language: read lowered eye contact as dishonesty when the person intends respect; meaning depends on context.
Q12 — Explain THREE ways to learn about other cultures.
Passive observation: watch communication and learn from it.
Active strategies: seek information through reading, films, courses, or knowledgeable people.
Self-disclosure: share your unfamiliarity and invite guidance where culturally appropriate.
Q12 — Give an example of EACH cultural-learning strategy.
Passive: observe how elders are greeted.
Active: ask a knowledgeable person about celebration customs.
Self-disclosure: “This celebration is new to me, and I don’t know the customs. What should I know?”
Q13 — Define self-concept, personality, and self-acceptance; connect EACH to communication.
Self-concept: relatively stable self-perceptions influence how I approach communication.
Personality: temperament, thoughts, and social tendencies shape how I speak and process information.
Self-acceptance: accepting strengths and faults without judgment affects internal scripts, confidence, words, and nonverbals.
Q13 — Give a communication example for EACH self-related concept.
Self-concept: valuing my ideas helps me speak up.
Personality: I may think privately before responding or process ideas aloud.
Self-acceptance: accepting nervousness helps me participate without harsh self-criticism.
MEMORY CUE — Which question? Perspectives • Fit • Adjust
Q1: Communication competence. Name, describe, and exemplify THREE characteristics.
MEMORY CUE — Which question? Select → Organize → Interpret
Q2: Perception process. Name and describe THREE steps in order.
MEMORY CUE — Which question? Certainty + Trust • Notice → Name → Neutralize
Q3: Confidence. TWO meanings plus descriptions and examples of THREE steps.
MEMORY CUE — Which question? I / We • Predictability / Uncertainty
Q4: Cultural dimensions. Describe and exemplify BOTH sides of TWO pairs.
MEMORY CUE — Which question? Present • Connect • Evaluate
Q5: Describe mindful, relational, and critical listening.
MEMORY CUE — Which question? Cannot unsay • Sent ≠ Received
Q6: Communication principles. State, describe, and exemplify TWO.
MEMORY CUE — Which question? Character over context • Rush to judge
Q7: Identify and describe attribution error and snap judgments.
MEMORY CUE — Which question? Describe → TWO interpretations → Clarify
Q8: Perception checking. Describe THREE steps and provide a phrase for EACH.
MEMORY CUE — Which question? Picture success • Prepare and practice
Q9: Describe TWO strategies for speech apprehension.
MEMORY CUE — Which question? Question at start • Return at end
Q10: Describe ONE captivating opening and ONE memorable closing.
MEMORY CUE — Which question? Superior • Generalize • Different signals
Q11: Identify, describe, and exemplify THREE intercultural problems.
MEMORY CUE — Which question? Watch • Seek • Share
Q12: Explain passive observation, active strategies, and self-disclosure.
MEMORY CUE — Which question? My image • My tendencies • Accept myself
Q13: Define self-concept, personality, and self-acceptance; connect EACH to communication.