Speech: conflict 9/28

functions of conflict

- increases involvement

- outlet for hostility

- promotes cohesiveness

- increases group productivity

if the conflict is greater than the relationship?

somone walks

if the relationship is greater than the conflict we have?

deeper/better relationships

Types of conflict

- goal

- fact

- ego

- value

common strategies for managing conflict

- win/lose

- lose/lose

- win/win

- compromise

conflict styles

- high concern for others

- high concern for self

- compromising

high concern for others

- accommodating

- collaborating

high concern for self

- avoiding

- competing

effective confrontation

- be sure you want to confront

- set your goals

- select the right channel

- set date/time

- chose the setting carefully

- stay in present tense

- personalize the confrontation

- be supportive

the assertive approach

1. describe behavior

2. own problem

3. express feelings - emotions

4. describe consequences and explain intentions