6. Stakeholders & Power/Interest Grid Flashcards

Who is a stakeholder?

A person or organization influencing a system’s requirements or impacted by that system.

What are direct users?

People who interact with the system directly to complete tasks.

What are indirect users?

People who rely on system outputs or are affected by its functioning.

Who are decision-makers?

People with authority over adoption, funding, or system changes.

Who are maintainers?

People responsible for updates, fixes, support, and data management.

Who are data subjects?

People whose personal data is stored, processed, or analyzed, whether or not they use the system.

Who are impacted non-users?

People who do not use the system but are affected by decisions or outcomes.

What are the three key steps of stakeholder analysis?

Identify stakeholders; analyze impact/support; assess how they will react.

What are five dimensions of stakeholder power and perspective?

Interest, Power, Risk, Knowledge, Visibility.

What is formal power?

Authority to approve, fund, or stop the system.

What is resource power?

Control over budget, staff time, or infrastructure.

What is knowledge power?

Unique expertise or domain knowledge.

What is operational power?

Ability to make a system succeed or fail through daily practice.

High power, high interest: what strategy?

Manage Closely.

High power, low interest: what strategy?

Keep Satisfied.

Low power, high interest: what strategy?

Keep Informed.

Low power, low interest: what strategy?

Monitor.

What equity-related question should stakeholder analysis ask?

Who has the least voice but the most risk?