Copa Airlines Customer Service and Travel Assistance Guide

Vocabulary terms and operational definitions detailing Copa customer support guidelines, ticketing office schedules, airport assistance protocols, and reservation procedures across Latin America.

La Habana Ticket Office Location

The physical Copa ticketing office in Cuba, located at Calle 23, 64 esquina "P", Vedado, La Habana.

Havana Ticket Office Weekday Schedule

The official operating hours for the La Habana ticket office from Monday to Friday: 8:30 a.m. to 5:30 p.m.

Havana Ticket Office Weekend Schedule

The weekend hours for the La Habana office: open Saturdays from 9:00 a.m. to 1:00 p.m., and closed on Sundays.

Required Booking Identification Details

The essential passenger data needed by a live agent to locate a reservation: confirmation code, full passenger name, flight date, flight number, departure airport, and destination airport.

Flight Change Protocol

The procedure where a passenger provides a confirmation code and requested date, time, or route, while checking seat availability, restrictions, and possible fare differences.

Reservation Cancellation Conditions

The terms a passenger must review prior to finalizing a cancellation, including fare rules, potential penalty charges, and eligibility for travel credits or refunds.

Baggage Inquiry Classifications

The luggage issue categories handled by customer service agents: checked baggage, carry-on baggage, delayed baggage, lost baggage, and damaged baggage.

Name Correction Procedure

The customer service process of updating incorrect passenger name details on a booking, which requires presenting travel documentation and the reservation code subject to specific policy conditions.

Minor Passenger Addition Policy

The process of adding a child to an existing itinerary, requiring verification of the minor's age, required travel documentation, details of the responsible adult, route rules, and ticket conditions.

Pet Travel Transportation Requirements

The pre-travel checks required to add a pet to a flight, including carrier/kennel (transportín) specifications, required documentation, route availability, and aircraft type restrictions.

La Aurora International Aeropuerto

The international airport in Guatemala City identified in the travel guidelines for passenger inquiries, departures, and flight modifications.

Spanish Language Assistance Request

An option allowing international travelers contacting support lines from various countries to request direct service in Spanish at the start of the call.

Contact Number Verification Disclaimer

The stated safety advisory instructing passengers to verify listed contact telephone numbers against official company web pages before providing personal data, travel details, or payment methods.