(Week 9) Ch.14 Workplace Gamification, Conflict & Negotiation: Key Concepts

What is gamification?

The application of game elements to the workplace.

Name three game elements used in gamification.

Badges, tracking progress, surprise opportunities.

What model explains the effects of gamification?

Job characteristics model (Hackman and Oldham).

List the five job characteristics in the Job Characteristics Model.

Task identity, task variety, autonomy, feedback, task significance.

What perspective explains the effects of gamification through behavior?

Operant conditioning perspective.

What personal experience did Sarah Mason share in 'Chasing the Pink'?

Her experience with Lyft.

What allure did Sarah Mason mention regarding Lyft?

Sign-up bonus, flexibility, self-esteem boost.

What concern did Sarah Mason express about Lyft?

The potential for a drop in ratings.

Define conflict in the context of workplace dynamics.

The process of reacting to frustrated or anticipated frustrated goals, plans, beliefs, or activities.

What is goal conflict?

When one person or group desires a different outcome than others.

What is cognitive conflict?

When one person or group holds ideas or opinions that are inconsistent with those of others.

What is affective conflict?

Situations where two individuals do not get along.

What is behavioral conflict?

When one person or group does something unacceptable to others.

What is the old academic view of conflict?

Conflict harms productivity.

What characterizes dysfunctional conflict?

High or low intensity, affective, cognitive, or behavioral conflict.

What characterizes functional conflict?

Moderate intensity, goal conflict, and process-focused behavioral and cognitive conflict.

Why are conflicts considered inevitable?

Due to task interdependency, status inconsistency, communication problems, dependence on common resources, and individual differences.

What is intrapersonal conflict?

Conflict within one person, such as choosing between two job offers.

What is interpersonal conflict?

Conflict between two individuals over a disagreement.

What is intergroup conflict?

Disagreements between two opposing groups over goals or resources.

What is interorganizational conflict?

Disputes between two companies in the same industry or between countries.

What are the stages of negotiation?

Non-task-time, information exchange, influence and persuasion, closing.

What is distributive bargaining?

A 'win-lose' approach where the goals of one party conflict with those of another.

What is integrative bargaining?

A 'win-win' approach where both parties aim for a mutually beneficial settlement.