operations

The strategic role of operations management includes __________ and __________.

cost leadership; good/service differentiation

Inputs in operations management consist of __________ and __________ resources.

transformed; transforming

Transformation processes are influenced by __________, __________, and __________ in demand.

volume; variety; variation

The two types of resources in operations management are __________ and __________.

transformed resources; transforming resources

____________ is essential for customer service and maintaining warranties in operations management outputs.

Customer service

Performance objectives in operations strategies include quality, speed, __________, __________, customization, and cost.

dependability; flexibility

Two inventory management methods are __________ and __________.

LIFO (last-in-first-out); FIFO (first-in-first-out)

Key influences on operations management include globalisation, technology, and __________ expectations.

quality

Ethical responsibility differs from legal compliance as it relates to __________ and __________.

environmental sustainability; social responsibility

To overcome resistance to change, organizations must consider __________ costs, retraining, and reorganizing plant layout.

financial