Module D

What are the three elements included in the process of communication?

Sender, receiver, feedback

Belittle:

To cause a person to seem little or less

Communication:

process of exchanging information through sending and receiving messages

Non-verbal communication:

Using body language

Silence:

Effective communication tool

Culture:

View of world, set of values, beliefs, and traditions

Body language:

Can be positive or negative

Culture Sensitivity

Being aware of different values shared by others

How do you care for a patient who has a different culture or religion than yours?

• Be aware of, recognize, acknowledge, and value the behavior patterns between and within different cultures

• Allow bathing customs per resident preference

You have difficulty pronouncing the resident's last name. What should the NA do?

Attempt to pronounce the name correctly, speaking slowly.

What should you do if a resident becomes upset, cries, and refuses care?

Stay calm and use a caring tone and tell them you'll explain their concern to the nurse

Which of the following are possible barriers to communication? 

• Looking at the ground when speaking to a patient

• Speaking quickly

• Words with several meanings

• Giving advice

• Changing the subject frequently

• Offering your opinion

• Using medical terms and phrases

• Cultural differences

• Slang

• Lack of privacy

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